Experience

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  Associated battery manufacturers ea (abm group)

  Apr 2012 - Feb 2014

  Stores assistant

  • Received, unloaded, and shelved the supplies.• Ensured adequate record keeping and managed all documentation to confirm proper stock levels and maintain inventory control.• Inspected deliveries for damage or discrepancies; and reported to the accounting officer for reimbursements and record keeping.• Maintained receipts, records, and withdrawals of the stockroom.• Ensured the store was clean and organized. And, items are arranged well and safely.• Ensured delivery of high-quality service to all customers as defined in the policies. Show less

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  Gilchery skip-trace limited

  Aug 2017 - Aug 2020

  Accounts manager,debt collection and recovery

  • Tracked down people who owed money from overdue bills and negotiated payments over the phone or email.• Advised customer on ways of clearing their debts while communicating to them the importance of paying their debts and the consequences of non-payment.• Provided customers with their correct account details e.g. balances, account numbers, etc.• Maintained data integrity and kept customer details confidential• Acted as a mediator for disputes between customers and principals/Client• Maintained records about client’s financial status, reporting daily to the portfolio manager/team leader• Provided training and shared knowledge with newly employed staff.• Attended to customers during scheduled meetings.• Worked on achieving the monthly collection targets. • Ensured all communication whether written or oral was in line with the quality standards of the organization. Show less

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  Calm recoveries limited

  Sept 2020 - Sept 2021

  Portfolio manager

  • Managed and implemented the most suitable debt recovery methods and techniques.• Ensured the current portfolio allocations were in line with the client’s initial requests.• Ensured compliance with client’s expectations for example the client-customer privacy laws.• Maintained the client’s relationship with the organization.• Created strategies for the organization to meet the required objectives and core values.

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  Finley international limited

  Nov 2021 - Mar 2022

  Account manager

  • Acted as a mediator for disputes between customers and principals/clients.• Deliberated with customers by telephone or in-person to determine reasons for overdue payments and review the credit terms for easier payments and to review the credit terms for easier settlement of debts.• Negotiated credit extensions if and when it was required.• Prepared the reports when required.• Responded to all correspondences for example; emails, telephone calls, postal letters, and text messages.• Maintained data integrity and kept customer details confidential.• Performed other various duties on assigned accounts such as recording, verification, and validation of customer details as received from clients.• Ran monthly reports with the Accounting and Finance team to clean up Aged receivables and captured the performance results of the collection team. Show less

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  Lington assets limited

  Oct 2022 - Jun 2023

  Accounts collection manager

  • Liaising with clients, as well as internal personnel including Sales and Accounting teams.• Responding to client collection queries in a timely and professional manner.• Researching and implementation of effective collection techniques.• Negotiating effective repayment plans and following up with clients on overdue accounts.• Reviewing the company’s debtor list and contacting customers, informing them of their overdue bills.• Advising the customers on their repayment options and suggesting methods of repayment. Show less

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  Carlman enterprises limited

  Jul 2023 - Jan 2024

  Accounts collection manager

  • Tracking of assigned accounts in the portfolio and ensuring proper follow up has been done and all interactions with the customer via calls, chats or face to face are keyed in the system.• Plan course of action to recover outstanding payments in the assigned portfolio.• Skip trace, locate and contact debtors to inquire of their payment status, collect outstanding amounts or repossess collateral.• Negotiate payoff deadlines or repayment plans by dealing with customers diligently, courteously and professionally while collecting payments• Daily and weekly reporting of collections to the leadership Show less