Experience

• 

  Middlebury college phonathon

  Oct 2011 - Dec 2012

  Fundraiser

  Successfully raised $10,600+ for Middlebury College through reaching out to alumni and current parents.

• 

  U.s. department of education

  Jun 2012 - Jul 2012

  Intern

  Organized weekly Let’s Read! Let’s Move! events for 150+ children aged 4-7. Reorganized and assisted with the publication of the Guide to the US Department of Education Programs (~500 programs) to be used by high-ranking government officials. Edited newsletters, books and materials published by the Department.

• 

  Digital intent

  Jul 2014 - Mar 2015

  Digital marketing strategist

  Gained 75,000+ users for SmartMom app through content marketing, SEO, and social media. Organized and ran the PR for the SmartMom app.Organized and controlled the PR/blogger program for Purely Fashion.Assisted with growth and research for multiple other companies.

• 

  Mcgarrybowen

  Mar 2015 - Mar 2016

  Social media specialist

  Developed brand strategies for clients such as Olive Garden, Cupcake Vineyards and Kool-Aid, and ensured that branding across platforms maintained that message. Utilized research and customer insights to determine messaging and platforms that most applied to the target customer.

• 

  Launch academy, inc

  Mar 2016 - May 2018

  Using SCRUM methodology, created and organized a curriculum of skill development for 350+ clients, ensuring that each client moved through the program at pace. Organized and ran up to 6 on-campus events per quarter for current clients and alumni. Utilized daily standups and weekly sprint retros to make agile changes to critical product.

  • Associate Director of Talent

    Mar 2017 - May 2018

  • Talent Manager

    Mar 2016 - Mar 2017
• 

  Backroads

  May 2018 - Jul 2020

  Managed all aspects of ~30 trips, ensuring that all tasks were assigned to the proper teammates and finished both on time and on budget. Gathered requirements and managed feedback from upwards of 20 clients at a time, ensuring timely execution. Coordinated on average 5 -14 subcontractors, vendors and local guides, and acted as point-of-contact between these vendors and Backroads. Delivered an all-encompassing, service-focused client experience through excellent teamwork, clear communication, strong leadership, and relentless initiative. Led daily client briefings, and ensured thorough communication with all stakeholders at all stages. Show less

  • Trip Leader

    Dec 2018 - Jul 2020

  • Camp Crew

    May 2018 - Dec 2018
• 

  Granicus

  Nov 2020 - Jul 2022

  Collaborated across teams to ensure efficient configuration.Led process creation and implementation of new project management tools.Developed relationships with portfolio of clients to proactively monitor account health and client happiness. Developed relationships with portfolio of 250+ clients to proactively monitor account health and client happiness. Analyzed data of product usage and advised clients on strategic priorities. Identified 20% of departmental revenue expansion opportunities, amounting to 6 times individual expectations. Collaborated with other departments to ensure value expectations were aligned for each client.

  • Senior Partner Manager

    Jun 2022 - Jul 2022

  • Implementation Project Manager

    Nov 2021 - Jun 2022

  • Customer Success Specialist

    Nov 2020 - Nov 2021
• 

  Engageli

  Aug 2022 - now

  Partnered with clients to determine best use case of the product and create effective online classrooms.Collaborated to build processes, tracking and documentation.Implemented client feedback to enhance product and user experience.Required deep understanding of product, technical integrations, and industry requirements.

  • Senior Implementation and Customer Success Engineer

    May 2024 - now

  • Implementation & Customer Success Manager

    Aug 2022 - May 2024