Experience

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  Reliance retail

  Jun 2007 - Mar 2009

  Team leader

  1 Selling different services at store level such as General Insurance, Two Wheeler Insurance, Mutual Funds and Hotel Packages Etc.2 Enrolling Reliance One Members and explaining the importance to them for being loyal customer to the organization.3 Accepting different utility payment such as bill pay Mobile Top-up through online payment.4 Maintaining a Cordial Relationship with the Customers through feedback form and updating it in the Customer Feedback Portal on the system.5 Reporting directly to the Area Manager for update of product sold on DAILY basis.6 Handling Customers Complaints and Queries on floor.7 Worked on sap as a End user. Show less

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  Hdb financial services ltd.

  May 2009 - Jan 2012

  Sr. collection officer

  1) Handling portfolio for Car loan Mumbai Collection for more than 7Crore.2) Managing the Team in Absence of Team leader.3) Taking Escalation calls for Dispute cases and resolving them.4) Coordinating with the bank team.

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  Aquity solutions india

  Jan 2012 - May 2022

  Operation manager

   Currently Handling New projects – Workforce, LPD Compliance and Monthly Compliance• Preparing weekly LPD Compliance Report and sending that reports to location Manager.• Checking non-compliant users and finding the reasons for being non-compliant.• Monitoring performance for continuous process improvement.• Clearing Remedy Tickets related to Workforce of India and U.S team.• Development operations process improvements tools.• Generating Reports as per top management requirement.• Co-ordinating with location Managers to identify non-compliant user and helping them to improve their performance.• Designed a 90day capacity planning tool to understand enterprise wide staffing requirements, factoring in new implementation, client attrition and seasonality.• Designed scheduling process to accommodate system-based supply gaps. Client Interaction • Interacting with the US Counterparts to make sure all requirements and needs areunderstood and delivered on time in terms of quality standards• Weekly quality call with US and Global team Work Flow Management • Monitoring entire work flow on real time basis• Load balance of work from one center to another center to avoid escalation  Preparing and reviewing MIS reports• Generate reports as per top management requirement.• Prepare various reports in excel to identify the progress of the work.• Prepare reports by using advance excel tools. Planning, Forecasting & Scheduling• Forecasting the volume of work to be received and accordingly plan the resources available on time• Co-ordinating with internal teams to achieve Service Level goals. Conduct Training • Have conducted training for new joiners.• Help them in making MIS.• Provide them feedback on time to avoid further mistake. Show less

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  Falcon msl

  Jan 2022 - May 2022

  General manager operations
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  Furtados school of music

  Mar 2022 - now

  • Assistant Vice President Operations

    Jun 2023 - now

  • Head Of Operations

    Mar 2022 - now