Experience

• 

  Kookai australia

  Mar 2011 - Jan 2013

  Retail sales assistant

  Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service, with responsibilities including:• Maximising store revenue by suggesting other items • Processing returns and refunds as required in line with company procedures• Responsible for reaching my daily targets, people counter and KPI’s• Ensuring that all areas are clean and adhere to the company’s policy and Health and Safety• Handling customer complaints in a calm manner• Always smartly dressed, articulate and presentable• Managing cash and payment systems in accordance with company procedures and policies. Show less

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  Downer

  Jan 2013 - Nov 2019

  Graphic designer

  Role: Assisted the Senior Graphic Designer & Bid Team in the development of submission proposals for construction contracts.As part of my role at Downer NZ, a construction company, I primarily focused on tender design. Working on high-value tenders with tight deadlines was a consistent aspect of my work. I was responsible for generating ideas for covers, complex diagrams, infographics, curriculum vitae layouts, and overall document construction, including binding. Additionally, I created advertising posters for boxing events and roadshows, as well as materials for important meetings with Auckland Transport, Auckland Council, and other private sector affiliations. Collaboration with stakeholders for feedback and incorporating their comments into designs or design briefs was also a key part of my responsibilities.Responsibilities included:Formatted document layouts containing extensive information and graphics, spanning over 100 pages.Created infographics for tender submissions.Developed logo concepts for companies within Downer.Designed and laid out the bimonthly Downer Newsletter.Created promotional material and developed targeted marketing solutions.Kept up to date with new software, post-production techniques, industry trends, media, and photography.Presented finalized ideas and concepts and provided advice on marketing materials, layout, and design contributions to clients, colleagues, and senior managers.Demonstrated willingness and ability to work independently as well as part of a team.Role Achievements:Worked independently on tender submissions ranging from $500k to $400m in value.Received recognition for outstanding work within the team, earning the Most Valuable Player (MVP) designation. Show less

• 

  Amber metcalfe

  Jan 2015 - now

  Freelance graphic designer

  Role: Freelance Graphic Designer specializing in creating high-quality designs, logos, websites, and social media content for companies in New Zealand, Australia, and the United States. Providing expert advice on content and design strategies to achieve exceptional outcomes.Clients:Sole Shoes (NZ)Iron Playground (NZ)360 Skin Studio (NZ)Pathfinder Asset Management (NZ)Jewellers & Watchmakers Association (NZ)Hiways Group & Greenstone Partners (NZ)JR Talks (NZ)Caroline Christopher Creative (US)Brighton Flooring (AU) & Original Oak Flooring (AU)Responsibilities:Creating unique and creative apparel designs, including singlets and t-shirts, for Iron Playground.Developing comprehensive marketing and social media campaigns for Iron Playground across platforms such as YouTube, Instagram, and Facebook.Managing and designing the website and content for Iron Playground (www.ironplayground.com).Producing and designing the Training Manual and Record Books (34+ pages) for the Jewellers & Watchmakers Association NZ and their Apprenticeship program.Providing expert guidance to Pathfinder Asset Management on logo creation and website design.Offering design concepts and solutions for Hiways Group & Greenstone Partners in Australia and New Zealand.Designing professional business cards for JR Talks (www.jrtalks.co.nz).Being the sole Graphic Designer, Creating logos, Website Design, brochures, social media posts, and other brand collateral for Sole Shoes (www.soleshoesnz.com).Redesigning brochures, creating business cards and pricing guides for Brighton Flooring, Original Oak Flooring, and Evolution Tiles.Role Achievements:Interacting confidently with clients and delivering exceptional customer service.Collaborating with a startup company to shape and enhance their brand image. Show less

• 

  Quadient accounts receivable automation by yaypay

  Feb 2020 - May 2022

  I was the Senior Graphic Designer for AR&AP services within Quadient. In this role, I was responsible for the graphics and output for YayPay by Quadient and Beanworks by Quadient. I worked closely with the Head of Creative Services and a wider team to produce all branded material for YayPay and Beanworks across multiple countries, including the UK, Europe, NORAM, and Ukraine. My responsibilities included:Created Google Adverts using Google Web Designer software.Filmed and edited video content in Premiere Pro.Designed external brochures for sales and BPA.Developed all branding required for local and overseas events involving YayPay and Beanworks.Worked in Powerpoint to create internal and customer presentations.Formatted and designed Quarterly Newsletters in HubSpot.Created Landing Pages and made edits to the website within HubSpot.Communicated with managers and CEO overseas in the US, Ukraine, Canada, and the UK.Created diagrams or infographics for external or internal use as needed.Redesigned our website and collaborated with a Branding Agency to implement these changes.Successfully rebranded all collateral to new colors following the acquisition of YayPay by Quadient.Role Achievements:Independently rebranded Beanworks to Beanworks by Quadient. Show less

  • Senior Graphic Designer

    Aug 2021 - May 2022

  • Graphic Designer

    Feb 2020 - Aug 2021
• 

  Quadient

  May 2022 - now

  Senior manager, creative & design

  Role:Experienced Senior Manager of Creative & Design at Quadient with a strong focus on overseeing graphics and output for Quadient's Accounts Receivable (AR) by YayPay and Accounts Payable (AP) by Beanworks. Skilled in collaborating with the Head of Creative Services and a talented team to produce branded material for AP&AR services across multiple countries. Proficient in creating marketing material, delivering impactful presentations, and leading successful rebranding initiatives.Responsibilities include: Manage a team of 3 graphic designers, providing guidance, mentorship, and support in their design projects.Currently serving as the Senior Manager of Creative & Design at Quadient, responsible for overseeing graphics and output for Quadient's Accounts Receivable (AR) by YayPay and Accounts Payable (AP) by Beanworks.Collaborate closely with the Head of Creative Services and a wider team to produce branded material for Quadient's AP&AR services across multiple countries, including the UK, Europe, Canada, and the US.Ensure alignment of YayPay and Beanworks branding with Quadient's corporate branding.Create marketing material for webinars, events, e-books, whitepapers, paid social media campaigns, and organic social media posts.Proficient in creating internal and customer presentations in PowerPoint, formatting and designing landing pages in Eloqua, and editing the backend website using Drupal.Successfully led the independent rebranding of Beanworks and YayPay by Quadient into the Quadient brand.Skilled in utilizing HubSpot Marketing Hub, Drupal, Eloqua, Figma, and Adobe software products. Show less