Experience

• 

  Hewlett packard enterprise

  Aug 2007 - Jan 2017

  • Successfully execute the project to agreed schedule, budget and scope• Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management• Monitor and control the work to ensure that the project remains on track and in control• Reports on variances to the approved project baseline• Manage project work and resources to enable successful and timely completion of the project• Performs gate reviews and quality assurance reviews with respective stake holders • Support development of business cases with the customer team including leading on the solutions estimate.• Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales• Ensures that quality project standards are met through the effective implementation or use of approved processes, methodologies and deliverables• Deliver against the transition plans including infrastructure/application support models, change management, learning & communication deliverables• Contribute to the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment. Show less Manages the overall delivery of the service from the teams located at different delivery centers. Monitor the backup structure of the team on a regular basis to ensure no people dependency in the process. Monitor the performance of all the employees in the team & provide timely feedback. Recognition & rewarding of best performers in the team. Third level escalation point of contact for the customer. Lead planning and/or implementation of new processes related to the service/project being handled. Monitor the financials of the service and resource allocation. Facilitate the definition of service levels and customer requirements. Interact regularly with the client to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems. Show less • Managed 48 people seated in 13 countries ( Saudi, Dubai, Egypt, Israel , Czech Republic, Hungary, Turkey, South Africa, Croatia, Pakistan, Romania, Morocco, Nigeria ) • Responsible for hiring contract / regular employees at different locations.• Worked closely with various man power agencies located in various countries• SPOC for all the agencies for invoice approval / payment • Managed all the administrative tasks related to procurement / staffing activities• 2nd level escalation contact of the customer to address process related issues. Show less • Managed three teams comprising of 40 people responsible for the Accounts Payable function of an FMCG giant’s APAC markets.• Monitoring the individual performance metrics and providing timely feedback.• Schedule one-one meetings with the employees on a monthly basis.• Responsible to evaluate & provide the performance ratings every year.• Ensuring the training requirements of the staff are identified and met.• To conduct weekly calls with the customer to ensure that the customer requirements are met on a timely basis.• Responsible to manage the attritions in the team.• Responsible to hire new resources for the team.• Responsible to implement the decisions of the Top management. • Responsible to ensure that the customer SLA’s are met by the team.• To ensure effective cross trainings are done across the teams.• Single point of contact for second level escalations from the customer. Show less • Led a team of 11 members responsible for the Accounts Payable function of an FMCG giant’s EMEA markets.• To monitor the individual performance metrics and to provide timely feedback• To ensure the training requirements of the staff are identified and met.• To address the process issues and encouraging team work• To plan the production on a daily basis to meet the customer SLA• Monitoring the system to track invoices at various process stages• To resolve customer escalations on a high priority• Initiating process improvements• Ensure the preparation and maintenance of process documentation.• Introduce new quality concepts through quality circles & CAPA.• Ensuring necessary back up for every activity within the process.• Handled 4 APAC markets with a span of 11 team members. The 4 markets include the critical markets of Japan and Australia, which have undergone considerable improvement in terms of both process stability and customer perception. Show less

  • RPA Solution Deployment Manager

    Sept 2015 - Jan 2017

  • Process Manager

    Nov 2012 - Aug 2015

  • Senior Assistant Manager

    Oct 2010 - Oct 2012

  • Assistant Manager

    Oct 2008 - Sept 2010

  • Team Leader

    Aug 2007 - Sept 2008
• 

  Ey

  Feb 2017 - now

  Responsible to review, analyze and provide solution design for potential RPA solutions Conduct RPA process workshops with a wide range of audience to identify Work with the RPA Technical Architect to design and conceptualise the RPA solutionRun /manage opportunity identification sessions with a global audienceArticulate and present the business benefits of RPA to a wide variety of stakeholdersPartners with Business leaders and project team to design, develop, and support Enterprise-wide solutions.Partners with PMO to prepare overall project schedule, milestones, tasks, and estimates.Ensures standards, procedures, and methodologies in the delivery life cycle are followed.Communicates development and production status and issues to management and stakeholders. Show less

  • RPA - Process Consulting & Service Delivery Manager

    Feb 2018 - now

  • RPA - Engagement & Consulting Lead

    Feb 2017 - Jan 2018