Experience

• 

  Columbia college chicago

  Jan 2011 - Aug 2015

  Usage statistics, troubleshooting user and software errors, maintaining lab cleanliness and organization

  • Lab Aide

    Sept 2013 - Aug 2015

  • Student

    Jan 2011 - Jan 2015
• 

  Schubas tavern and lincoln hall

  Jul 2015 - Aug 2016

  Manager/server/bartender

  Serving customers, maintaining cleanliness of the restaurant to ensure optimum customer satisfaction, guide new employees in learning the skills needed to supply proper service to the customer. Managing OpenTable software and training employees on it, keeping contact with OpenTable support and representatives to accommodate special events or large traffic shifts.

• 

  Starbucks

  Aug 2016 - Oct 2020

  Leadership- Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.- Display a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.- Plan, identify, communicate, and delegate appropriate responsibilities and practices to store partners to ensure smooth flow of operations.- Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.Planning and Execution- Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.- Utilize existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicate clearly, concisely and accurately in order to ensure effective store operations.Business Requirements- Use all operational tools to plan for and achieve operational excellence in the store.Tools include Automated Labor Scheduling, Monthly Status Report, QuarterlyBusiness Review, cash management and inventory management.- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.Partner Development & Team BuildingProviding partners with coaching, feedback, and developmental opportunities and building effective teams:- Actively manage store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manage ongoing partner performance using performance management tools to support organizational objectives.- Ensure partners adhere to legal and operational compliance requirements.- Ensure team members adhere to legal and operational compliance requirements. Show less

  • Store Manager

    Mar 2019 - Oct 2020

  • Assistant Store Manager

    Aug 2016 - Mar 2019
• 

  Terra staffing group

  Oct 2020 - May 2022

  Recruiter/account manager

  • Interview candidates to bring them into talent pool to be placed with clients• Work with clients to determine needs and screen candidates through the lens of their desired outcome• Manage employees on assignment in partnership with clients, providing external HR support• Perform outbound marketing to procure new business including cold calling• Measure success via profit metrics and make plans to constantly grow portfolio

• 

  Amazon

  May 2022 - Aug 2024

  Projects managed in role:Owner of Org-Wide Workspace Projects (200+ employees) for RTO initiative and Seattle based re-org (130+ employees):• Negotiated space allocations with vendor partners and brainstormed cost saving measures with real estate team• Worked shoulder to shoulder with leadership on seating plans that promoted collaboration across product verticals and horizontal teams• Navigated complex HR scenarios involved with employees relocating to physical locationsSite Strategy and Space Administration:• Manage day to day conflict resolution, vendor management, IT/AV support troubleshooting, in 10 different locations across all of America• Continue to negotiate space allocations in various office locations to ensure seating for fluctuating headcount while keeping costs down by brainstorming and presenting alternate options to leadershipUX Design Software License Management:• Work with vendors to track and anticipate renewal dates for ongoing software licenses• Intake vendor invoices and write purchase orders with finance Generate contracts with legal team and work with stakeholders for approvalsPrototype Device Management:• Organized and managed library of prototype devices utilized by designers while staying in compliance with prototype security standards• Worked with finance team on device purchasing to maximize impact of limited budget• Co-managed program to document device management processes to eliminate single point of failure and enhance org capability and prototype security standards and aided with implementation of self-service modelEBP:• Managed three executive calendars simultaneously and organized travel arrangements, resulting in a stress-free experience• Scheduled meetings and appointments for the executives, resolving conflicts with autonomy based on department priorities• Planned events for fostering and promoting team culture in coordination with teammates, vendors, and onsite security and facilities teams Show less

  • Program Manager/Executive Business Partner

    Sept 2022 - Aug 2024

  • Sourcing Recruiter, R4R

    May 2022 - Sept 2022
• 

  Johnson controls

  Aug 2024 - now

  Program manager - field operations