Experience

• 

  La luz homestay

  Jan 2020 - Mar 2020

  Customer service representative

  - Communicating and assisting visitors via messaging apps Zalo, Line, WhatsApp, Twohearts (Airbnb), etc.- Dealing with approximately 5 (groups of) customers per day.- Managing guests' check-in and check-out time.- Delivering tasks to vehicle rental services and cleaning staff for additional services via messaging apps and Google sheet.

• 

  Ngo recruitment - vietnam

  Feb 2021 - May 2022

  - Assigning and tracking work progress for the team of 5-7 people. - Working directly with the founder/general manager to plan organizational development in terms of communication and human resources.- Holding a group meeting every month, collect members' opinions to present to the general manager.- Got ~1500 followers for Facebook page, and 100~ followers for TikTok page. - Writing content about career tips to post on NGO(r) social media platforms (~2800 reaches & 100 interactions per post).- Creating Tiktok content (1 video per week, ~2300 views & 260 hearts per video, highest: ~51,000 views). - Researching recruitment announcements of Vietnamese and global NGOs, NPOs, embassies, and consulates.- Editing and uploading at least 2 recruitments per day on the website and social media platforms.- Generating ~2000-4000 reaches and ~150-200 interactions per Facebook post.

  • Creative Content Team Leader

    Dec 2021 - May 2022

  • Creative Content Team Member

    Oct 2021 - Dec 2021

  • Website Team Contributor/Member

    Feb 2021 - Oct 2021
• 

  Vietnam youth alliance

  May 2021 - Jun 2022

  Content editor/writer

  - Working under the Media and Event department. Using Google Suite as the main working space of the organization.- Editing and writing the content posted on social media platforms (mainly on VYA's Facebook page) about the LGBTIQ+ community’s rights, gender equality, and sex education (up to ~1,100 likes/reactions per Facebook post).- Planning to promote and organize related events on Facebook.

• 

  Annam group

  May 2022 - Jun 2024

  BU in charge: Warehouse and Annam Gourmet- Developed and executed monthly content plans across Facebook, Instagram, LinkedIn, Zalo, web news, app news, app notifications, and e-newsletters.- Managed the company's social media accounts, and published daily content, generating an average of 140,000 monthly organic reach, 4% user engagement, and 2,000 new followers per month.- Applied AI in daily content creation and market research.- Set up Facebook/Instagram ads for selected posts as requested.- Reported and evaluated social media performance and provided strategic insights.- Contributed to creating marketing themes (mostly content & visual direction) in brainstorming sessions with cross-functional departments.- Planned and executed end-to-end communication plans for occasional campaigns (e.g. Mooncake Hamper Collection, Tet Hamper Collection), delivering impactful content across all channels.- Collaborated with designers and photographers to create visual marketing materials.- Applied SEO techniques to improve search rankings.- Supported logistics for branding and CSR events.- Produced press releases and other documents for media partner collaborations.- Identified and engaged KOLs & loyal customers to improve brand trust. Show less

  • Brand & Media Officer

    Oct 2022 - Jun 2024

  • Media Intern

    May 2022 - Oct 2022
• 

  Amazon global selling

  Sept 2024 - now

  Go-to-market, vnse

  (via LEVICA https://levica.vn/)