Alfredo Vicente

Experience

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  Tek Experts

  Oct 2017 - Jan 2021

  Microsoft Azure Cloud Specialist

  MS Azure Account Advisor | 06-2019 to 01-2021- Provided team support and guidance through weekly meetings and new hiretrainings as a team lead for 1 year.- Guided to deploy and develop environments In the Azure Cloud and its resources. - Provided innovative solutions to costumers by using Microsoft's tools and data resources.- Supported technical errors presented globally as well as providing advisory for account management queries via Microsoft´s web ticketing system: Services Desk and MS Solve.MS Azure Subscriptions Management | 08-2018 to 06-2019- Supported customers to purchase, reactivate, cancel and convert their subscriptions.- Resolve and mitigate specific issues by helping customers to recover access to their environment.- Issue troubleshooting and direct support & guidance with customers through remote sessions Skype and then Microsoft Teams.MS Azure Billing Support | 10-2017 to 08-2018- Supported Billing issues, Invoice discrepancies and Refund requests generated by Microsoft Azure end customers and key clients using Microsoft systems and tools.- Back office support and guidance to Azure customers by advising best practices and educating about a correct billing management.- Collaborated in projects to pass and/or appeal the refunds and credits approval process for specific and exceptional circumstances. - Learned and improved the Microsoft Excel usage and Data management & analysis. Mostrar menos

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  Amazon

  Jan 2021 - Jul 2024

  Amazon Strategic Account Manager

  Strategic Account Manager - US2EU Expansion | 01-2021 to Current- Guided and assisted Amazon US Seller Partners to expand their online businesses and catalog into the European Marketplaces (UK, DE ,FR, IT, ES).- Developed successful expansion strategies driven by data analysis and agreements, delivering strong initial ROI and conducted insightful business reviews, analyzing sales trends and proposing growth recommendations.- Conducted weekly businessreviews (1:1), implementing career growth plans, facilitating onboarding- Exceeded 2023 annual revenue (GMS) goal sales and achieved top performance since 2021 by leveraging Salesforce for global seller expansion. Mostrar menos

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  Sendoso

  Jan 2024 - now

  Customer Success Manager

  - Work hand in hand with CS Managers to help the customer recognize the value in Sendoso by supporting customer’s strategy, campaigns, scheduling regular cadence calls, ensuring positive and proactive communications.- Account support & management, helping to manage routine renewal flows, coordinating renewal meetings, and executive business review meetings. - Identifying product opportunities, and relay that information across the organization.