Patrice Langley

Experience

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  Century 16 Theatres

  Nov 2014 - Jul 2015

  Theater Team Member

  •Coordinated big movie release events, managing all aspects from planning to execution, including stakeholder engagement with customers and team members, staff allocation, and event scheduling, resulting in successful events with a 20% increase in ticket sales.•Led daily fund reconciliation activities by orchestrating the implementation of cash handling procedures at the beginning of each shift, ensuring accuracy and compliance of cash, contributing to a 15% reduction in cash handling errors and improved financial accountability.•Utilized strong communication and interpersonal skills by directing communication with a diverse customer base exceeding 100 individuals, addressing inquiries, resolving issues, and maintaining positive customer relationships, leading to a 10% increase in customer satisfaction ratings.•Proactively addressed stakeholder questions and concerns by applying strategic thinking to understand the underlying rationale of over 200+ customers and to align expectations and deliverables, fostering positive stakeholder relationships and ensuring smooth event operations.•Implemented effective task prioritization to manage multiple concurrent activities during big movie release events, ensuring timely completion of critical tasks and seamless event execution, resulting in a 30% improvement in operational efficiency.•Facilitated cross-functional collaboration among team members, aligning goals and optimizing workflows to ensure successful execution of movie release events, enhancing team cohesion and contributing to a 25% improvement in team performance.•Conducted comprehensive risk assessments for movie release events, identifying potential issues and developing mitigation strategies to ensure smooth operations and enhance event success, resulting in a 20% reduction in event-related issues. Show less

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  Sunrise Senior Living

  Feb 2016 - Jul 2016

  Care Manager

  • Facilitated the merger process of two assisted living companies, showcasing strong project planning, resource allocation, and stakeholder engagement skills to ensure smooth integration of operations, policies, and personnel, resulting in improvement in team efficiency.• Implemented transparent communication channels among staff, residents, and management teams throughout the merger to minimize disruptions and achieve a 90% satisfaction rate among residents and staff post-merger.• Resolved communication breakdowns among healthcare providers, patients, and families by employing stakeholder engagement, risk management, and conflict resolution strategies, ensuring alignment with project objectives and the timely delivery of 100% of patient care milestones.• Oversaw compliance with HIPPA and OSHA during the merger, utilizing quality assurance protocols and addressing discrepancies to maintain the company's reputation, resulting in zero compliance issues.• Utilized resource leveling techniques to optimize staff allocation and prevent task overload, ensuring efficient workload management and maintaining high standards of care, leading to a 15% increase in employee productivity.• Conducted comprehensive risk assessments to identify potential challenges during the merger, developing and implementing mitigation strategies to address these risks and ensure project success, resulting in a 20% reduction in potential risk factors.• Led cross-functional collaboration efforts between teams from both companies, aligning goals, streamlining processes, and facilitating knowledge sharing to enhance team cohesion and achieve improvement in operational efficiency.• Prioritized key tasks and deliverables to ensure critical aspects of the merger were addressed promptly, contributing to the seamless integration of company operations and a 95% improvement in resident satisfaction. Show less

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  UMOJA

  Aug 2016 - Dec 2017

  Student Success Leader

  • Utilized resource leveling to optimize mentorship resources for over 50 students, developing personalized academic plans and offering guidance on coursework and career goals, resulting in a 5% improvement in student retention and success rates.• Collaborated with stakeholders, including faculty and staff, to plan, coordinate, and execute over 10 events such as workshops, Transfer Day events, and Black History Month celebrations, ensuring alignment with institutional objectives and engaging over 500 students.• Conducted comprehensive needs assessments to identify areas for student development and created targeted programs to address these needs, enhancing overall student engagement and satisfaction by 15%.• Prioritized tasks effectively to balance mentorship duties, event planning, and academic support, ensuring timely completion of all responsibilities and high-quality outcomes, contributing to an increase in student participation.• Facilitated cross-functional collaboration between students, faculty, and external stakeholders to align event goals with academic and extracurricular objectives, driving a 15% increase in student participation and success.• Provided leadership and mentorship to students and project team members, fostering a collaborative and high-performing work environment, resulting in improved academic performance and event success.• Resolved conflicts and addressed student concerns by employing effective stakeholder engagement, risk management, and conflict resolution strategies, ensuring a supportive and inclusive campus atmosphere and resulting in a 10% reduction in student grievances. Show less

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  Elite MotorSports LLC

  Dec 2017 - Mar 2019

  Project Coordinator

  • Developed and maintained comprehensive documentation, including project plans, status reports, and meeting minutes, resulting in an increase in project tracking accuracy and more effective stakeholder communication.• Managed project timelines and resources, coordinating team efforts to meet deadlines and achieve milestones, leading to the successful completion of 8 projects on time.• Conducted comprehensive workflow analyses to identify and address bottlenecks, redundancies, and inefficiencies, implementing process improvements that saved 100 hours annually.• Directed daily office operations, including facilities management, equipment maintenance, and inventory control, resulting in a $1000 reduction in annual operational costs and streamlined office functions.• Facilitated effective communication among a diverse team of 6 project members and over 12 stakeholders, creating clear communication channels, resolving conflicts, and ensuring ongoing stakeholder engagement, which improved project alignment and deliverables.• Implemented and enforced office policies and procedures, ensuring compliance with company standards and regulations, contributing to a more organized and productive work environment, leading to a reduction in compliance issues. Show less

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  Bay Area Care Providers Agency

  May 2020 - Jan 2023

  Certified Nursing Assistant

  • Supported patients with activities of daily living (ADLs), such as bed baths, hydro baths, showers, feeding, and dressing, for those with full or partial dependence.• Regularly monitored and documented vital signs (blood pressure, temperature, pulse, respiration) at the start of each shift and as needed. Recorded I&Os and patient updates using PointClickCare.• Managed the care of indwelling and condom catheters, feeding tubes (gastrostomy), and ventilator sites (tracheostomy), explaining care processes to patients in long-term care.• Facilitated patient transfers using Hoyer lifts, ensuring safe weight-specific transfers. Assisted with ambulation and range of motion exercises to support mobility.• Continuously assessed patient conditions, including vital signs, skin integrity, mental status changes, urine output, and bowel patterns, collaborating with nurses to address concerns and assist with prompt interventions.• Delivered patient care for individuals with neuro, stroke, and spinal cord injuries in long-term care settings, tailoring support to their specific rehabilitation and recovery needs.• Maintained care of indwelling and condom catheters, as well as gastrostomy tube (G-tube) sites, ensuring cleanliness and preventing infection through routine site inspection and cleansing.• Assisted patients with transfers using Hoyer lifts and other equipment, ensuring proper techniques for patient safety, and reducing the risk of injury to both patients and staff.• Monitored changes in skin integrity, mental state (e.g., level of consciousness, confusion), urine coloration and volume, and bowel movement characteristics (color, frequency, amount), ensuring timely reporting of any abnormal findings to the healthcare team.• Implemented fall prevention strategies by ensuring patients' beds were kept low, side rails were raised, call lights were easily accessible, and regular check-ins were performed. Show less

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  HydraVive Wellness

  Jan 2023 - Jun 2023

  Patient Care Coordinator

  • Streamlined administrative operations by coordinating patient appointments, managing client schedules, and facilitating communication between patients, providers, and medical staff, resulting in an increase in service efficiency.• Worked closely with healthcare teams and clients to gather information, assess care needs, and ensure proper follow-up on patient care plans, contributing to improved patient satisfaction and outcomes.Coordinated office improvements, ensuring that operational workflows aligned with clinical goals, enhancing both staff efficiency and patient experience.• Managed patient and provider correspondence, ensuring timely responses and follow-up, leading to improved communication and continuity of care.• Oversaw inventory management, ensuring resources were efficiently allocated and care delivery remained cost-effective, supporting seamless patient service.Implemented process improvements that supported patient care plans and scheduling, contributing to better care coordination and a smoother patient journey.• Collaborated with cross-functional teams to anticipate and resolve challenges in patient care, reducing delays and ensuring that all needs were met in a timely manner. Show less

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  In Home Supportive Srv

  Jun 2023 - Dec 2023

  Certified Nursing Assistant

  • Assisted clients with grooming and meal preparation, ensuring nutritional needs were met while promoting a positive dining experience.• Implemented behavior management strategies by using positive reinforcement techniques, such as praise for completed tasks, and establishing clear, consistent routines to help clients understand expectations.• Promoted client independence by arranging their environment for success, providing verbal prompting for daily tasks, and using visual aids (like charts or checklists) to enhance their ability to follow routines.• Collaborated with social workers and family members to coordinate care by providing updates on client progress, discussing any behavioral concerns, and strategizing on individualized support plans to enhance the client’s daily living skills.• Assisted clients with transportation to appointments and errands, fostering independence while ensuring safety during community outings.• Monitored clients' daily routines and personal care needs, making adjustments to care plans as necessary to maintain their comfort and well-being.• Provided emotional support and companionship, creating a trusting and compassionate environment that promoted clients’ mental and emotional health. Show less

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  NeuroRestorative

  Aug 2024 - now

  Certified Nursing Assistant

  • Provided comprehensive care for neuro, stroke, spinal cord injury, and rehab patients, including those with tracheostomy and ventilator dependencies. Assisted non-verbal patients with oral hygiene (suctioning) as needed.• Assisted with activities of daily living (ADLs) such as bed baths, hydro baths, showers, feeding, and dressing for both fully and partially dependent patients.• Monitored and recorded vital signs (BP, temperature, pulse, respiration) at the beginning of each shift and as needed. Documented intake and output (I&Os) and patient changes using Point Click Care.• Maintained care of indwelling and condom catheters, feeding tube sites (gastrostomy), and ventilator sites (tracheostomy), explaining care procedures to patients in a long-term care setting.• Transferred patients using Hoyer lifts, maneuvering the lift for weight-specific transfers. Assisted with ambulation and range of motion exercises to maintain mobility.• Monitored patient conditions, including vital signs, skin integrity, changes in mental status, urine output, and bowel frequency. Collaborated with nurses, reporting concerns and assisting with immediate interventions.• Assisted with invasive procedures, such as catheter insertions, under nursing supervision.• Followed fall prevention protocols, including lowering beds, raising side rails, placing call lights within reach, conducting frequent check-ins, and using floor mats.• Adhered to infection control protocols using appropriate PPE (gowns, masks, gloves), practicing hand hygiene, and switching gloves between tasks.• Repositioned bed-bound patients and adjusted weight for wheelchair patients every two hours to prevent pressure ulcers.• Advocated for patient needs by communicating condition changes to the care team and ensuring patient-centered care plans were followed.• Ensured patient safety and confidentiality by adhering to HIPAA guidelines and infection control measures. Show less