Sushmita Srivastava

Experience

• 

  NTPC Limited

  Apr 2014 - Apr 2014

  Engineer Intern

  • Learned the whole function and processing of power plant.• Learned and saw the practical work of electrical department.• Got to know how the generation and distribution of electricity happens.

• 

  Punarvas special children school

  Nov 2016 - Dec 2016

  Marketing Team

  • Designing the market strategy of their school • Helping children in their daily chorus.• Helping the faculties to deal with the children

• 

  Edulab

  Apr 2017 - Aug 2017

  Public Relations Intern

  • Learned to maintain PR with different countries.• Learned content marketing• Finalised deals via B2B Sales• Published my blog on Bhutan’s Newspaper

• 

  Infiniti Retail Limited., A Tata Enterprises(Croma)

  Jul 2018 - Mar 2022

  Job Profile - Process compliance leadKey Responsibilities-• Focus on: Process design &Improvement, CC operations support, CRM support• Monitor and ensure process compliance• SOP rollout, monitoring &standardisation• Propose and implement process changes, update SOP• Design and improve existing process• Conduct planned audits to monitor compliance/non-compliance• Analyse findings, prepare action plans for implementation• Ensure all technology related initiatives and gaps are identified, documented and implemented for process improvement Show less

  • Assistant Manager

    Apr 2021 - Mar 2022

  • Process compliance lead

    Jul 2018 - Mar 2021
• 

  Flipkart

  Apr 2022 - Nov 2023

  Assistant Manager

  Working in CX-Design (process excellence & customer service) department and handling the return as a charter with the process designing and initiatives to work on customer satisfaction metrics.

• 

  Aditya Birla Health Insurance Company Limited

  Nov 2023 - Feb 2025

  Manager
• 

  Ather Energy - Bangalore

  Feb 2025 - now

  Manager