Katricha Maiden

Experience

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  Texas Department of Information Resources

  Jun 2001 - Sept 2016

  ● Manage the migrate multiple State agency Data Center Service traffic, applications and hardware into the State of Texas Data Center.● Performed DIR Quality Assurance Assessment for Communications & Operations which resulted in the adoption of new Quality Assurance policy and procedures.● Managed 930 sites statewide. Project was delivered within scope, budget while maintaining full team collaboration and success.● Upgrade from 10GIG to100GIG Upgrade using (10) Cisco ASR 9006 & (2) Cisco ASR9010 for the DIR AMAN Network (Austin Metropolitan Area Network).● Cisco Telepresence Video Conferencing System (test & turn-up, create training documentation and conduct training classes of 200 plus users).● DIR DWDM Network Implementation for Data Center Transport Services (Deploy, test & turn-up 32 Nodes).● Texas Governor’s Mansion Restoration (Data & VOIP) Solution Project (instillation of new VOIP system and new Siemens AC system with 24x7 remote monitoring).● DIR NSOC (Network and Security Operations Center) Test & Turn-up and ATT ISG (Core Backbone Network) Support Center.● Data Center Consolidation Project for State of Texas agencies.● Created DIR Communications Plan for all DIR internal & external support teams that had cross functional responsibilities (all internal/external Help Desk, Change Management, SLA’s, Quality Assurance, & Vendor Support teams). Show less ● Delivered successful multimillion-dollar IT infrastructure projects on-time and within budget.● Provided consultative services and technical assistance to stake holders and DIR Network Operations team.● Successfully managed the implementation of Core DIR Network Platforms (ISG, MPLS, AVPN, DWDM, SONET).● Facilitated customer migrations for network transport to State of Texas Data Centers.● Scheduled and monitor software & hardware upgrades on multiple network platforms (DWDM, MPLS, VOIP, AVPN).● Coordinated the implementation of high level IT network projects for DIR WAN customers and internal teams.● Assisted Quality Assurance and Network Operations technical team in the development of cross departmental communication plan for Incident Management, Change Management and After-Action Reports.● Managed Enterprise Network Implementations project for DIR and State of Texas Agencies. ● Organized & facilitate implementation activities that may require interdepartmental meetings and communication ensuring target completion of the implementation schedule while maintaining budget constraints.● Provided direction for DIR-CTS WAN, Enterprise and Voice projects resulting in successful project support that aligned with the customer vision, goals and objectives.● Successfully managed and implemented Network Security Operations Center VPN Solution for 60,000 HHS remote users ● Worked with Quality Assurance team and customers in scheduling service/non-service affecting maintenance on DIR date and voice platforms. Show less ● Scheduled engineering resources needed for router install on Wide Area Network (WAN).● Processed work orders for all network infrastructure moves, adds and changes including customers router installs, upgrades or site moves● Facilitated the deployment of customer equipment (Cisco routers, cards, & network modules) for all change request & trouble resolutions, while coordinating resources to install and test network infrastructure.● Worked closely with provider and customers on multiple transport Connectivity (T1, DS3, OC48, OC192 & PVC). Show less ● Performed analysis and technical support of voice telecommunications networks; includes configuration, troubleshooting, repair, and maintenance of DIR and /or customer equipment ● Delivered successful implementation of CCTS (Capitol Complex Telephone System) Centergy Software for ACD CCTS customers● Performed database configurations on the CCTS Intecom PBX phone switch● Key role in the upgrade and implementation Intecom E PBX phone system across the Capitol Complex for 26,000 users● Provided daily assistance and support to the management staff, technicians and contractors of the division. ● Assisted with the coordination and implementation of projects and activities; includes tracking and follow-up on staff assignment, customer concerns/requests, and vendor service level agreements● Assisted in the test and deployment of DIR Netplus billing, change and incident management software Show less

  • Strategic Client Solutions Project Manager

    Feb 2012 - Sept 2016

  • Network Operations Project Manager

    Nov 2006 - Feb 2012

  • Network Operations WAN (Wide Area Network) Coordinator

    May 2006 - Nov 2006

  • Telecom Support Specialist II

    Jun 2001 - May 2006
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  Texas Health and Human Services

  Jan 2017 - Oct 2017

  Business Analyst/Project Manager

  ● Identified, recommend & coordinated process and system improvements across multiple functions & vendors.● Defined business requirements and specifications for process development & systems design.● Supported development of customer life-cycle processes & procedures.● Identified opportunities for improving business processes through information systems and/or non-system driver changes.● Prepared recommendations & proposals to develop new systems and/or operational changes.● Facilitated an effective change management process to ensure smooth transition of new or adapted processes.● Performed data extracts, analytics and researching using operational data from a variety of sources, including data warehouse, customer information, billing & transaction, web, and voice response systems.● Analyzed errors and trace them back to their root cause, then develop/implement systematic and/or process fixes, rather than repetitive data fixes.● Provided recommendations to improve operational metrics; reconciled data provided from various sources to ensure operations are within acceptable tolerances and document & pursue corrections for any deviations.● Tracked department key performance indicators and provided recommendations to improve metrics where applicable.● Identified opportunities to eliminate errors and implement process improvements.● Partnered with cross functional groups to gather and document process/system improvement requirements.● Utilized project management skills to develop and implement process and system improvements.● Applied customer life-cycle processes to solve problems and enhance business process efficiencies throughout the entire operations department.● Consolidated information into cohesive and understandable performance management and other operational reports for use in leadership/management communications and organizational decision-making Show less

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  Dover Fueling Solutions

  May 2018 - May 2019

  Project Manager, Service Projects

  ● Coordinate deployment efforts to repair 10K Dispensers across US (Logistics for Parts, Field Techs, Customer sites)● Deploy EMV compliance solutions for Fuel Dispensers with Major Oil Company● Work with cross functional teams internally & externally to deploy customer fuel solutions ● Coordinate and manage project deliverables to ensure task assigned are completed successfully● Responsible for managing project core teams to identify project requirement and deployment strategies ● Manage all deployment logistics for complex fuel solutions● Draft Statements of Work for field deployment● Facilitated technical meetings between customers, vendors, and internal support teams● Successfully managed the implementation retro-fit kits for more than 9k dispensers across the US● Coordinate deployment schedules with multiple customer sites and field techs across US● Assist with the review and approval of engineering Technical Statements of Work for deployment● Identify and report critical aspects of project metrics to internal and external customers● Ensure communication and alignment of the contract and statements of work for each project assigned● Escalate issues and scheduling concerns to the appropriate level of management and customers Show less