
Timeline
About me
Customer Experience Specialist at Unilever
Education

St. andrew's and st. bride's high school
2010 - 2016Activities and Societies: 5th Year Class Representative, Yearbook Committee, Health and Well-Being Editor of School Newspaper, Tutoring, Fairtrade Society, Caritas, Bakesales, Senior Maths Challenge, Cello During my time at St. Andrew's and St. Bride's High School, I achieved 2 Advanced Highers, 7 Highers, and 8 National 5's, as well as numerous awards at prize giving. I was an active member of my school community and frequently involved myself in various activities, both academic and extra-curricular. I was nominated to be class representative in 5th year by my fellow students which involved listening to problems my peers were experiencing and feeding these back to a senior staff member… Show more During my time at St. Andrew's and St. Bride's High School, I achieved 2 Advanced Highers, 7 Highers, and 8 National 5's, as well as numerous awards at prize giving. I was an active member of my school community and frequently involved myself in various activities, both academic and extra-curricular. I was nominated to be class representative in 5th year by my fellow students which involved listening to problems my peers were experiencing and feeding these back to a senior staff member whom I would then collaboratively problem-solve with to find a solution. I regularly initiated fundraising opportunities such as bake sales and sponsored walks for various charities as well as being treasurer, and later president, of the Fairtrade society. I also contributed to the organisation of the Shoebox Appeal during the Christmas season as well as local community outreach such as Children's Liturgy. Show less

University of strathclyde
2016 - 2021Master of engineering - meng chemical engineering 1st classActivities and Societies: Chemical Engineering Society, Strathclyde Equate Year 1: Basic Principles in Chemical Engineering; Chemical Engineering: Fundamentals, Techniques and Tools; Chemistry; Practical Chemistry for Chemical Engineers; Mathematics; Universe and EverythingYear 2: Thermodynamic and Chemical Principles; Fluid Flow and Heat Transfer; Process Analysis and Statistics; Process Safety Fundamentals; Applied Mathematics and Problem Solving; Chemical Engineering PracticeYear 3: Mass Transfer and Separation Processes; Materials Processing and… Show more Year 1: Basic Principles in Chemical Engineering; Chemical Engineering: Fundamentals, Techniques and Tools; Chemistry; Practical Chemistry for Chemical Engineers; Mathematics; Universe and EverythingYear 2: Thermodynamic and Chemical Principles; Fluid Flow and Heat Transfer; Process Analysis and Statistics; Process Safety Fundamentals; Applied Mathematics and Problem Solving; Chemical Engineering PracticeYear 3: Mass Transfer and Separation Processes; Materials Processing and Applications; Ethics, Sustainability and Economics; Chemical Engineering Design and Advanced IT; Biochemical Engineering; ReactorsYear 4: Chemical Engineering Design; Process Control and Environmental Technology; Advanced Separations and Problem Solving; Particle Technology and Advanced ReactorsYear 5: Environmental Engineering For Solving Industrial Challenges; Programming and Optimisation; Clean Combustion Technologies; Petroleum Engineering; Safety Management Practices; Molecular Simulation Show less
Experience

Greene king
Jan 2016 - Aug 2021WaitressWorking as a Front of House team member for a Greene King Pub required me to be highly adaptable to the various needs of the business, meaning I was therefore trained as a waitress, bartender, and hostess. My role as a Front of House team member required excellent communication skills to provide both professional and friendly interactions with customers as well as work effectively in a team.When working as a hostess on shift, high organisational skills were required as well as effective time management. I arranged and organised bookings by prioritising reservations to accommodate the various needs of different customers. Show less

Kimble's chocolates limited
Jun 2017 - Oct 2017Retail staff
Tennent caledonian breweries ltd.
Jun 2019 - Aug 2019Summer internCompleted a 10-week industrial placement at Tennent's Wellpark Brewery, where I was tasked with analysing the scale of opportunity for the potential areas of water reduction or re-use throughout the site. Tasks included were:-Creating mass balances to account for water flow in various areas of the site, primarily in Brewing and Filtration-Sample collection to test the purity of the water used in filtration flushes to see if it had potential to be re-used elsewhere in the site-Investigation into the viability of rainwater harvesting. Large amounts of data regarding rainfall in Glasgow were collected and analysed using Microsoft Excel and relevant graphs were made to show the potential of this new technology. -Review of the safety procedures in place to protect both staff and the product from harm-Creating a written report assessing the areas in the site that could be utilised for water reduction of re-use and providing an economical analysis of each case Show less

University of strathclyde
Jan 2020 - Apr 2021Student tutorTutoring first-year chemical engineering classes in the fundamentals of chemical engineering. This has improved my ability to explain complex theories in a simplified way

Unilever
Aug 2021 - nowCustomer Experience Specialist
Feb 2024 - nowPacking Front Line Manager
Oct 2022 - Feb 2024Process Engineer
Aug 2021 - Oct 2022
Licenses & Certifications

Safetalk: suicide alertness for everyone
Nhs national services scotlandMay 2015.webp)
Full uk driving license
Driver and vehicle licensing agency (dvla)Feb 2018
Honors & Awards
- Awarded to Sophie LennonDean's Certificate- 4th Year Faculty of Engineering Jun 2020 Placed on the Dean's list of students who have achieved a meritorious standard in the Fourth Year of the MEng course in Chemical Engineering
- Awarded to Sophie LennonDean's Certificate- 3rd Year Faculty of Engineering Jun 2019 Placed on the Dean's list of students who have achieved a meritorious standard in the Third Year of the MEng course in Chemical Engineering
- Awarded to Sophie LennonDean's Certificate- 2nd Year Faculty of Engineering Jun 2018 Placed on the Dean's list of students who have achieved a meritorious standard in the Second Year of the MEng course in Chemical Engineering
- Awarded to Sophie LennonDean's Certificate- 1st Year Faculty of Engineering Jun 2017 Placed on the Dean's list of students who have achieved a meritorious standard in the First Year of the MEng course in Chemical Engineering
- Awarded to Sophie LennonCertificate of Excellence: Citizenship St. Andrew's and St. Bride's High School Sep 2015 Awarded for dedication to various fundraising endeavours throughout my time at St. Andrew's and St. Bride's High School
- Awarded to Sophie LennonCertificate of Excellence: Higher Geography St. Andrew's and St. Bride's High School Sep 2015 Awarded for receiving the highest grade in my year group for higher geography
- Awarded to Sophie LennonCertificate of Excellence: Higher Grade St. Andrew's and St. Bride's High School Sep 2015 Awarded for achieving 5 A's in Higher examinations
- Awarded to Sophie LennonUK Intermediate Mathematics Challenge Gold Award St. Andrew's and St. Bride's High School Sep 2014 Awarded for being the only one of my peers to achieve gold award in the UK Intermediate Mathematics Challenge
Volunteer Experience
Young Leader
Issued by Girlguiding Scotland on Aug 2013
Associated with Sophie LennonFundrasing Volunteer
Issued by Mary's Meals on Sept 2015
Associated with Sophie LennonStudent Fundraiser
Issued by Brake, the road safety charity on Aug 2013
Associated with Sophie LennonFundraising Volunteer
Issued by Brain Tumour Research on Jan 2015
Associated with Sophie LennonFundraising Volunteer
Issued by Fairtrade International on Aug 2014
Associated with Sophie LennonTreasurer
Issued by Strathclyde Chemical Engineering Society on Apr 2018
Associated with Sophie Lennon
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