Experience

• 

  Kate spade & company

  Feb 2001 - Sept 2012

  • Worked independently with business to define concepts and map business processes for R&D all the way through the process to Order procurement.• Collaborated with Business leaders (Logistic Teams, Global Sourcing Operations) and Developers to gather business requirements for multiple facets for Supply Chain Village (web based executive dashboard)• Manage the requirements analysis of enhancements for executive dashboard• Manage and provide support to new customers, new change requests, changes to existing functionality, and bug fixes• Responsible for testing all areas of application with the business community and instructing classes for users on how to use and maximize the application for their business needs• Manage External Vendors by providing support and development of Product Development/Manufacturing applications• Develop requirements specifications to standardize templates• Implemented custom reporting solution to enhance the reporting tool for home grown application • Provided training for new modules created for the executive dashboard and Product Development/Manufacturing applications Show less • Supervise a team of analysts. Provide workload balancing for the team. Assign, oversee and advise (coach)on all projects the team works on. Assure that analysts are meeting the standards defined in our Service Level Agreements.• Develop reporting tools for upper management to measure matrix on how my team is performing (Service –Now)• Coordinate Monthly conference calls with WMS Vendors for Software functionality upgrades. • Primary contact for the Global Support team in the US. Coordinate weekly conference calls with the Asia and Europe Support teams to discuss major issues and cross Training.• Attend weekly meeting with the Development teams, vendors and management to review and communicate all re-occurring (trends) problems. Advise management on any alternative action needed in the course of resolving or creating a work-around for problems in the business community. • Assist in the deployment of Quarterly Software Release; create release notes for production bug fixes. Validate installation of software on desktops and remote servers as well as smoke test the application.• Conduct training for end-user or IT personnel when necessary. Show less • Primary support analyst on WMS applications, this includes Test, and implement the systems rollouts to multiple sites Distribution Centers• Post implementation, Troubleshoot, diagnose and identify application issues associated mostly. • Responsible for creating and maintaining trouble-shooting guides and support documentation for the specific assigned applications• Coordinate support activities between Developers, Project Managers and Vendors. Provide follow up support both verbal and written, for developers, technicians, vendors and users. • Act as liaison for and between WMS and all supporting entities including the vendors and Liz Claiborne internal departments• Attend meetings/seminars to obtain information useful to application support. • Conduct training for users or IS personnel when necessary. • Support WMS systems after regular business hours and on weekends as needed Show less

  • BUSINESS ANALYST- Application Development

    Jan 2011 - Sept 2012

  • Application Support Team Lead

    Apr 2007 - Dec 2010

  • Senior Application Support Analyst

    Feb 2001 - Mar 2007
• 

  Coach

  Sept 2012 - Jun 2017

  Sr. system analyst
• 

  Tapestry

  Jun 2017 - now

  • Sr Manager, IT - Global Sustainability & Trade Compliance Solutions

    Feb 2021 - now

  • Manager

    Jun 2017 - Feb 2021