Experience

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  Al-hayat systems

  Jan 2002 - Apr 2007

  It support specialist

  AL-HAYAT SYSTEMS & AL-TAKAMUL BUREAU FOR TRADE & CONTRACTING Jan 2002 – Apr 2007 IT Support TechnicianManaged the installation, configuration and troubleshooting of end-user hardware, software and related peripherals including client-facing support, hardware, software, mobile devices, peripheral and local area networks (LANs) troubleshooting for all end-user systems

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  Livelabs

  Mar 2009 - Jan 2011

  Helpdesk support

  Diagnosed, installed, repaired, maintained and provided expertise on a broad range of complex information technology (IT) network and equipment in a physical, virtual and over the phone environment• Diagnosed and resolved a wide range of technical issues including WAN, LAN, desktop, connectivity, routers, firewalls, and security while keeping customers apprised of progress; updated support documentation

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  Cisnet

  Jan 2011 - Jan 2014

  Network support specialist

  Network Support SpecialistProvided subject matter expertise and technical support for the planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization's IT architecture and operational needs consisting of Cisco equipment such as 2500 to 7500 series and PC workstations in a Computer Networks Laboratory.• Provided supervision and technical support for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems• Planned and coordinated the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems as well as user support services including routine network start up and close down functions and the maintenance of control records• Ensured overall network integrity by designing and implementing various network technologies in a laboratory environment that involved STP, VLAN, Frame Relay, RIP, EIGRP and OSPF Show less

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  Bell canada

  Oct 2014 - Feb 2016

  Advanced technician bell, bell technology data centre, toronto

  Functioned as part of the professional customer and technical services group for service level management of large, medium & small business accounts in the areas of Data, Broadband, IP and Voice• Supported Bell Business clients with their Intranet and Internet connections, including troubleshooting and resolving network related problems using a ticketing system• Worked on new generation high-speed fiber optic technology; configured and maintained LAN/WAN(xDSL, ATM, FR, NGCE, L2/L3, T1/T3, DS0, VPNg, HSPA, IPSec, QoS, IPVPN) as well as Cisco and Juniper routers• Acted as a team player with a focus on customer satisfaction while participating in the resolution (isolate problem) of common failures and major outage re-establishment with various teams• Applied Bandwidth Management on layer 1 and layer 2 devices (T1, ATM, OE, NGCE) and diagnosed/troubleshot and resolved problems in a timely manner on a wide variety of hardware platforms to ensure a high level of client satisfaction• Ensured the network was working at optimum levels by completing all assurance and routines and providing support in the event of network outage, to minimize cycle time, and ensure all services were available to customers• Performed service assurance, maintenance and project coordination with technologies that included transport, broadband, IP, switching, power and frame in CO's huts, CEV's, WICs, OPI, etc.• Adapted readily as required to meet the demands of the job including working extended hours, evenings, nights, weekends, and statutory holidays as needed Show less

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  Bell

  Feb 2016 - now

  Advanced technician, network provisioning

  Plan, coordinate, deploy, test and manage large, medium & small business accounts in the areas of Data, Broadband, IP and Voice, including a wide variety of traditional and emerging services in all market segments; regionally, nationally and globally while serving as a primary IT liaison with multiple interfacing applications and various internal and external stakeholders of various technical and non-technical disciplines• Provide expertise in the service provisioning, service assurance and operations of public and private telecommunications networks with emphasis on IP, Data, Broadband, and Integrated Services to meet customer demands in accordance with service level agreement (SLAs)• Manage the large full cycle Telecommunication & Network Services projects from design to deployment proactively identifying, tracking and resolving technical issues for various lines of business (LOBs) in a multi-vendor environment, implementing customer provisioning orders, and providing required status updates• Establish relationships and partner across IT and with assigned LOBs (including Bell internal support teams and external vendors) to assess, research, and analyze business, technical and system needs; implement customer approved changes (Change Management); resolve systems issues; and recommend technology solutions• Install, configure, maintain and support a variety of network hardware (including Cisco and Juniper equipment) and operating systems using BGP, MPLS, VPN, OSPF and EIGRP routing protocols, as well as all components of network management configuration with Cisco, Alcatel and Juniper • Direct and support the installation, configuration, administration, troubleshooting and decommissioning of supported products on the required platforms; identify and mitigate risks and provide direction to onsite technicians for project solutions and incident remediation Show less