
Timeline
About me
Senior INOC Engineer | KPI , ITIL |
Education

University of jeddah
-Master's degree management information systems
Auckland university of technology
-Master's degree business administration and management, general
College of telecom & information
-Bachelor's degree telecommunications engineering
College of telecom & information
-Associate's degree telecommunications technology/technician
King abdulaziz university
-Bachelor's degree human resources management
Experience

Zain ksa
Jan 2009 - Nov 2010Sales officerSales Officer at Zain Co.•Greet customers. • Help customers to find right product. • Provide customers with information about services. • Achieve monthly sales target. • Keep track of inventory and update related department. • Elevate complaints to Management

Saudi binladen group
Feb 2011 - Mar 2012Electronics specialist• Troubleshoot and replace malfunctioned components. • Ensure smooth operation of factory machines. • Diagnose defects and analyze blueprints. • Conduct installations according to recommended procedures. • Create technical reports

Ministry of defense and aviation
Jul 2012 - Dec 2014Telecom specialist• Operation and Maintenance of radio communication systems. • Conduct data/voice tests with remote sites. • Performing link analysis for carriers. • Optical fiber splicing and termination. • Hands on Spectrum Analyzer, Microwave Frequency Generator etc.

Stc
Sept 2018 - Jan 2023• Monitoring network performance and uptime and responded quickly to incidents.• Troubleshooting & rectification of faults for SDH/DWDM equipment from all available Submarine cable Vendors /Technologies : Ciena, Huawei, Alcatel-Lucent (ALU) and Mitsubishi ..etc. • Handling of Maintenance Downtimes & Threatening Conditions, through required configuration changes. • Preparation of Daily, Weekly & Monthly reports, in addition to the occasional ones – as required by Management. • Managing technical escalations to ensure fault rectification within agreed Service Level Agreements. • Overseeing installation, PAT& FAT activities for submarine system projects and upgrades. • Maintaining tools and test equipment. • Management of station spares through RMA process. عرض أقل
Senior Telecom Engineer
Dec 2019 - Jan 2023Telecom Engineer
Sept 2018 - Nov 2019

Center3
Feb 2023 - Feb 2023Senior inoc engineer
Licenses & Certifications

Itil foundation level
Axelos global best practiceJan 2022
Certified kpi professional
The kpi instituteJul 2022
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