Experience

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  Fwd insurance

  Nov 1998 - Sept 2020

  • Ensured effective and efficient daily service counter operations to deliver excellent service in accordance with guideline and budget• Supervised establishing, updating and communicating service standard guideline with key responsible area and performance measurement• Made a regular surprisingly visit and set action plan and timeframe for any incident found • Collaborated with Internal Audit, and Risk Management in analyzing and conducting risk assessment regularly • Prepared budget and monitored monthly expense report, ensuring the appropriate budget management. Show less

  • AVP - Branch Management

    Oct 2015 - Sept 2020

  • Manager - Branch Management

    Apr 2011 - Sept 2015

  • Assistant Manager - Branch Management

    Apr 2008 - Mar 2011

  • Staff to Supervisor - Branch Management

    Nov 1998 - Mar 2008