Haydn Hirn

Experience

• 

  AGM Automotive

  Jun 2009 - Sept 2009

  Operations Team Member

  Shipping and Receiving, Freight billing, Inventory Cycle Counting and Management.

• 

  AGM Automotive Inc.

  May 2013 - Aug 2013

  Operations (Inventory Management) Intern

  Inventory cycle count analysis and fill rate optimization. Shipping and receiving on day to day to meet daily demand requirements. Freight Bill reconciliation.

• 

  AGM Automotive Inc.

  May 2015 - Aug 2015

  Material Planner & Logistics Intern

  Controlled and operated shipping and receiving for the warehouse.Prepared master pull sheets for quantities of product for material handlers.Used the Material Requirements Planning system for future supply requirement planning.Prepared annual supply forecast spreadsheets.Scheduled pickups for outgoing shipments to customers.Scheduled jobs for production line workers on a day-to-day based on demand requirements.

• 

  Glanbia Performance Nutrition (GPN)

  Jun 2016 - Sept 2016

  Brand Marketing Intern

  Developed and presented business case with cross-functional team members for a direct-to-consumer, new product launch to executive leadership team Partnered with third party agencies to develop marketing activation concepts for new product launchConducted competitive analysis for new product line scoping with a net sales value of $5.6MMAssisted with social media strategy, planning & execution for digital recipe content of productData pull through SAP Business Objects for new product development ideasAttended P&L and innovation workshopsParticipated in tasting and sensory evaluations for new product formulationsVoluntarily participated in packaging food for Feed my Starving Children philanthropy Show less

• 

  Elkay Manufacturing

  Feb 2017 - Feb 2019

  Team Lead for entire South East region managing day-to-day operations such as order management, product & pricing inquiries, and sales agreement enforcementUtilize analytics platform to gather insights on customer service data to help efficiently distribute workload across the department Mentored new customer care reps through Elkay training program by educating them on system capabilities & best practicesBuild and maintain relationships with sales representatives across all sales territoriesPulling and organizing call & email volume data for department through Zendesk ticket system Show less

  • Key Accounts Lead Representative

    Jul 2018 - Feb 2019

  • Customer Care Representative

    Feb 2017 - Jul 2018
• 

  HomeX

  Feb 2019 - Dec 2019

  • Membership Account Specialist

    Mar 2019 - Dec 2019

  • Customer Solutions Specialist

    Feb 2019 - Mar 2019
• 

  Mintel

  Dec 2019 - May 2021

  Client Success Manager -CPG

  • Create insightful, relevant analysis using data from internal products and services that include consumer attitudes and behavior, new product innovation, and further analytical resources• Respond to client requests by turning research findings into actionable insights and commentary that impact our readers’ business initiatives• On an ongoing basis, provide insight directly to clients around key trends and product activity, in-person, over the phone, and through webinars• Train new users and further engage current users to broaden awareness of Mintel solutions• Strategize on best client service practices for Mintel’s business to drive up renewal rates• Partner with Product Managers to develop and enhance existing products and servicesTECHNICAL SKILLS: Mintel's suite of syndicated data products (GNPD, Market Sizing, Purchase Intelligence, Menu Insights), Excel, Salesforce, Presentation Building, Storytelling, Data Analysis Show less

• 

  Fast Radius

  May 2021 - Jul 2022

  • Account Manager

    Apr 2022 - Jul 2022

  • Customer Success Manager

    May 2021 - Apr 2022
• 

  NielsenIQ

  Aug 2022 - now

  Client Manager- Packaging