Sakshi Solanki

Experience

• 

  IBM

  Sept 2006 - Oct 2011

  • Lead Operations

    Aug 2010 - Oct 2011

  • Sr. Operation Executive in German Process

    Sept 2006 - Jul 2010
• 

  Capgemini Business Services BPO

  Nov 2011 - Sept 2015

  Process Lead - SAP Order Management

  During my tenure, managed complete supply chain solutions for Nokia with team size of 25 members, involving 3 German Language Specialist. Spearheaded complete operations & supply chain programs in liaison with the global clients of NSN (Europe and Middle East & Africa). Administered order and shipment management through SAP. Successfully functioned as single point of contact for escalated customer complaints and coordinated with L&D Team ensuring accomplishment of the organizational objectives. Spearheaded transition of the project by nominating a Pilot Project from on-site to Capgemini Business Services Ltd. Also, lead project onsite at client’s premises for 4 weeks – Poland Nokia Office. Planned and organized training of 30 team members and acted as SPOC for Training of new project. Show less

• 

  Sarens

  Jan 2016 - Dec 2018

  Assistant Manager- Operations & Administration

  My tenure with the company involved, leading team of 30 employees, including 2 Quality Analyst along with complete supervision of the audit process through target strategizing and implementation. Key role in assuring continuity of the process by successful execution of the PDCA method and SOP generation.Collaborated with Australian HR Team for end-to-end business agreement and payroll. Efficiently developed and presented weekly and monthly operational reports to senior management. Planned and created KPIs of individual team member as well as analysed their performances, while creating individual improvement strategies. Conceptualized and conducted training programs for employees for overall improvement in the work efficiency.Planned and organized training sessions and workshops to augment overall workforce and productivity of the organization. Headed and initiated continuous interaction with customers to ensure timely resolution of the raised concerns promptly for overall improvement in the pre-set service levels. Show less