Experience

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  Citibank

  Jan 1988 - Jan 1989

  Customer service
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  Lodgenet entertainment

  Jan 1996 - Jan 2000

  Program manager

  • Responsible for managing five project enhancement releases consisting of eight customizations per release to A CRM application.• Assisted in process mapping the current state of the sales and contracts administration processes and making suggestions for improvements.• Performed applications systems analysis, programming and project management activities and personnel for a major IS corporate system.• Managed a staff of developers and a project manager.• Conducted feasibility studies, time and cost estimates and the establishment and implementation of new or revised application systems and programs.• Assigned personnel to projects and directed their activities, reviewed and evaluated their work and conducted performance reviews.• Provided input to policy level direction regarding standards and budget constraints.• Controlled capital and operating expenses for the program and was responsible for meeting budget goals and objectives.• Conferred with and assisted lead technical developers in providing input to the IS architectural team for strategic planning. Show less

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  Plan4demand solutions

  Jan 1999 - Nov 2001

  Senior consultant

  • Engaged as a Project manager for a telecommunications company to help define and deliver a customer contact management system. This project required an analysis of all systems and processes and recommendations on incorporating relevant information into one usable system. In addition to managing the analysis, had to manage developers and DBA staff to create the new system.• Engaged as a Project manager for a provider of hardware and management software for the hospitality industry to develop an interface between an existing Clarify CRM system and an Oracle ERP system. This interface utilized new technologies in object-based methodology. This interface reduced the maintenance cost by 60%, saving the company $60,000 annually. The project was completed on time and under budget due to effective expense management.• Engaged as a Project Manager for an international software engineering company, lead a two-step upgrade to from Clarify 7SR4 to 10.1 supporting over 1500 users. Was responsible for ensuring project met fixed time/fixed price proposal and managed internal and client staff resources. Oversaw the testing and validation of over 50 resource configurations, over 700 customized forms, and 2 external interfaces.• Engaged as a Lead Consultant for a provider of hardware and management software for the hospitality industry to perform an evaluation of their existing interfaces and to make recommendations for data and process improvements. The integration involved the moving data between an existing ERP system (Oracle) and an existing CRM system (Clarify). Analyzed key processes at an operational level and mapped current process flows to validate flow of data from Oracle to Clarify.• Engaged as a Team Lead Consultant for a major Health Services Corporation to perform a business process assessment. Analyzed key processes at an operational level and mapped current business requirements to CRM tool and features. Show less

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  Cna surety

  Nov 2001 - Jul 2007

  Supervisor, project/quality

  • Provided guidance and supervision to Project/Quality Team (Project Managers, Test Leads, Software Configuration Manager, and Technical Writers).• Recruited, developed, and maintained qualified personnel, including providing training to ensure skills are available to perform work assignments.• Provided on-going Performance Management for assigned staff by establishing expectations, monitoring staff progress and development, and evaluating performance, including application of Company policies, organizational objectives, operational goals, and performance management plans.• Managed resource requests to meet project managers’ resource needs.• Coached staff in project management, quality assurance and testing processes to improve overall customer satisfaction and continuous improvement in our delivery of product.• Oversaw and actively participated in the project definition and development processes which included: developing project statements of work that define the scope, risk, technical approach, project deliverables, estimated timeframe and estimated project cost and associated Request for Proposal development, evaluation and negotiation. Project development and delivery included the creation and maintenance of detailed project plans, systems analysis, technical design, coding, testing and turnover to production.• Managed a major project which involved convergence two major data centers and 35 branches offices on to one network which resulted in $500,000 annual savings to the company.• • Directed the major deployment of XP workstations to branch offices and home offices (500 staff) to contribute to the network convergence project.• Managed CRM enhancement (call center) which decreased call volume to the help desk by 56% and resulted in closing of open tickets by 48%.• Show less

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  A & b business solutions

  Jul 2007 - Jan 2008

  Cio

  • Created new department that specializes in document management and managed services (backup/recovery, network monitoring, network support, and data storage).• Created and maintained budget and projections for growth.• Provided strategic visioning for enhancing technology services.• Responsible for overseeing technology team and platform.• Worked with appropriate vendors to ensure compliance on all technologies.• Ensured confidentiality and reliability of corporate data for the company and customers.• Assisted sales staff with customer pre-sales calls.• Worked with customers on a billable basis to help re-engineer needed processes.• Worked with customers to determine network needs and configuration, including server configuration, application needs, and data storage.• Ensured company was knowledgeable on current IT trends. Show less

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  Rsvp publications

  Jan 2008 - Jan 2010

  Co-owner

  • Co-owner of upscale cooperative direct mailer. • Use gorgeous, glossy, full color postcards to attract attention, generate high response rates and maintain a positive image for each client. • Design each RSVP mailing to bring some of the highest quality services and products available.

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  Rsvp - chicago/sioux falls

  Sept 2008 - Sept 2010

  Owner

  • Co-owner of upscale cooperative direct mailer. • Use gorgeous, glossy, full color postcards to attract attention, generate high response rates and maintain a positive image for each client. • Design each RSVP mailing to bring some of the highest quality services and products available.

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  Rsvp advertising

  Sept 2008 - Sept 2010

  Owner

  • Co-owner of upscale cooperative direct mailer. • Use gorgeous, glossy, full color postcards to attract attention, generate high response rates and maintain a positive image for each client. • Design each RSVP mailing to bring some of the highest quality services and products available.

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  Positive changes consulting

  Jan 2009 - Jan 2010

  President

  Vision: To increase your company's profitability by improving process flows, validating resources, and verifying technologies.

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  Callidus business consulting

  Apr 2010 - Jan 2011

  Lead consultant

  Callidus Business Consulting strives to help companies make money, save money, or both. We are an all encompassing business consulting firm that specializes in website design, social media, text marketing, network support, business analysis, marketing/sales plans, and new business start up.

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  Chr solutions

  Dec 2010 - Jan 2012

  Project manager

  The Software Development Project Manager will lead projects under the supervision of the Project Management Office (PMO) Director and be accountable for the Project Management Triple Constraints. The position requires significant business experience, best practice know-how, leadership qualities and planning and organizational skills. The Project Manager will assist in institutionalizing the Project Management life cycle methodology for software development, integration, and sustainment. Leadership qualities are required to lead the project team, act as a role model, and to influence executive management. A high degree of personal professionalism, integrity, and business ethics is required to build trust relationships throughout the organization. CHR Solutions is a client-centric and technology-driven company, therefore agile project methodologies are a must. Creative problem solving and decisiveness is essential and a wide degree of creativity and latitude is expected in this high profile position. Incumbent will successfully meet or exceed business unit goals while maintaining quality standards, controlling expenses, and following company and business unit directives and practices. Show less

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  Digitec, inc.

  Jan 2012 - Jun 2012

  Program manager
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  Client resources, inc.

  Jan 2012 - Jul 2012

  Technical consultant/project manager
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  Citi

  Jul 2012 - Jul 2024

  Please see resume

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    Feb 2022 - Jul 2024

  • Risk and Controls Transformation PM

    Mar 2021 - Mar 2024

  • AML/KYC Program Manager

    Dec 2018 - Mar 2024

  • Vice President, AML/KYC Program QA Manager

    Aug 2016 - Mar 2024

  • Reg W GPO

    Jan 2022 - Apr 2023

  • KYC Program Manger

    Jan 2019 - Mar 2021

  • AML/KYC Global Program Manager

    Dec 2018 - Mar 2021

  • Vice President, LATAM/MX Program QA Manager

    Jul 2012 - Aug 2016
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  Carsforsale.com

  Jul 2024 - now

  Sr. project manager