Experience

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  Merri cakes

  Jan 2011 - Jan 2013

  Assistant baker/ cashier

  Managed daily cash transactions, ensuring accuracy and accountability.Maintained a clean, safe, and hygienic workspace, adhering to standards of sanitization and food safety.

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  Campus advantage

  May 2013 - Dec 2014

  Planned and executed apartment large-scale events, such as battle of the bands and welcome receptions, within budget. Led a team of six leasing agents, coordinating schedules, conducting performance reviews, and resolving team complaints. Established positive relationships with residents, management, and staff to create a positive and productive work environment. Managed multiple tasks simultaneously, including showing apartments, addressing resident concerns, fielding prospect calls, and preparing lease agreements. Communicated effectively with residents, colleagues, and management, using clear and professional language in person, over the phone, and in writing.

  • Resident Director

    May 2014 - Dec 2014

  • Community Assistant

    May 2013 - May 2014
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  Connectwise

  Dec 2014 - now

  Developed and presented business management software training sessions at regional user groups and conferences, domestically and internationally.Collaborated with intra-departmental teams to streamline business processes: eLearning course development and global education processes.Implemented three role-based, on-demand certification programs for our business management tool (ConnectWise PSA) with my team. Designed and implemented a new certification program for our sales quoting and proposal tool (ConnectWise CPQ) with my team. Show less

  • Product Marketing Manager

    Jun 2023 - now

  • Senior Software Training Consultant

    Apr 2019 - Jun 2023

  • Software Training Consultant

    Mar 2017 - Apr 2019

  • Partner Support Consultant

    Dec 2014 - May 2017