
Timeline
About me
--Front desk officer
Education

Hermes economic college
2005 - 2010High school diploma trade technicianActivities and Societies: Accounting; Marketing ; Inventory management ; Merceology course; Knowledge of different customer typologies. Trade tehnician

Universitatea din bucurești
2023 - 2026Sociologie si asistenta sociala
Universitatea din bucurești
-Sociologie si asistenta sociala
Experience

Sc indicotradeinternational
Mar 2013 - Dec 2013Assistant managerPreparing the store for the sales activity;Performing sales activity;Implementing the tasks set by the manager;Inventory and good receipt of goods;Knowing the portofolio of products and services;Customer counseling and information about products;Receiving sales cash and card;Drawing up sales reports;Maintaining a good image of the store;

Sc tna cosmetice srl
Jan 2016 - Sept 2017HairstylistMaintains supplies by checking stock; anticipating needs; placing orders; verifying receipt.Prepares hair for styling by analyzing hair condition; shampooing and treating hair.Conditions hair and scalp by applying treatments.Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.Produces desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.Maintains quality service by following organization standards.Maintains safe and healthy conditions by following organization standards and legal regulations.Obtains revenue by recording or collecting charges.Maintains technical knowledge by attending educational workshops; reviewing publications.Contributes to team effort by accomplishing related results as needed. Show less

At&t integrated solution srl
Jan 2018 - Jun 2018HairstylistPerforming hair style consultation in order to decide what services the client needs.Providing services to clients such as shampooing, cutting, styling, coloring and highlighting as desired.Maintaining safety standards and cleanliness.Emphasizes product benefits and assist clients in the selection of retail products or services for their hair care needs.Maintaining a consistent relationship with client base in order to ensure return clients.Proactively develop new customers.Attending and participating in continuing education and training in order to follow new trends and techniques. Show less

Sc floreagyevystyle srl
Aug 2018 - May 2019HairstylistMaintains supplies by checking stock; anticipating needs; placing orders; verifying receipt.Prepares hair for styling by analyzing hair condition; shampooing and treating hair.Conditions hair and scalp by applying treatments.Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.Produces desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.Maintains quality service by following organization standards.Maintains safe and healthy conditions by following organization standards and legal regulations.Obtains revenue by recording or collecting charges.Maintains technical knowledge by attending educational workshopsContributes to team effort by accomplishing related results as needed.Increasing the customer portfolio. Show less

Sc dorymar green srl
Sept 2020 - Jun 2021HairstylistMaintains supplies by checking stock; anticipating needs; placing orders; verifying receipt.Prepares hair for styling by analyzing hair condition; shampooing and treating hair.Conditions hair and scalp by applying treatments.Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.Produces desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.Maintains quality service by following organization standards.Maintains safe and healthy conditions by following organization standards and legal regulations.Obtains revenue by recording or collecting charges.Maintains technical knowledge by attending educational workshops; reviewing publications.Contributes to team effort by accomplishing related results as needed.Increasing the customer portfolio. Show less

Cbre
Nov 2021 - Aug 2022Customer service representativeWelcoming visitors and providing information regarding their questions and requests in a friendly, polite, energetic manner, with a customer-centric attitude, both in direct contact and over the phone.Maintaining a professional relationship both with the other departments and with the other colleagues in the team.Answering phone calls from customers as well as employees/managers of companies in the shopping center.Provinding correct and accurate information both by e-mail and by telephone in a timely manner.Collecting and registering requests and complaints from visitors. Assisting visitors in taking advantage of all the facitilies that the shopping center offers.Keep calm in less pleasant situations, solving problems in a timely manner or contacting the personnel responsible for different situations (fire alarms, loss of goods, lost minors).Provinding instructions and guidance regarding orientation in the shopping center.Provinding information about the shopping center, including active events and campaigns.Adequate administration, according to the instructions received, of shopping vouchers, cards, gifts and other inventory items, part of the Info Desk's activity.Administrative support, such as the management of consumables at the reception, handling the correspondence of the companies within the shopping center.Supplying and checking the stock of prizes offered for different campaigns.Daily verification of the proper functioning of the shopping center (ambient music, cleanliness, the functioning of the totems on the galleries, the correct use of the escalators by visitors, etc.).Making announcements on the internal station regarding the events and activities organized in the shopping center, as well as other requests from the management of the shopping center ( announcements related to lost objects, illegally parked cars, etc.).Informing management about specific situations and making recommendations to improve the activity. Show less

Hotspot
Oct 2022 - nowFront desk officerGreet members and visitors and direct them to the appropriate person or department. Carrying out daily secretarial activities.Receiving visitors and announcing contacts in the company.Ensuring the protocol during the meetings.I make sure that our members know how to use our booking platform to book their meeting rooms. Register of the new members in our system and providing the induction. Assist with ordering office supplies and keeping inventory stocked. Performing various administrative tasks, such as: providing the tour of our private offices and coworking areas. I assure that the emails and any queries are actioned in a timely manner.Coordinating our monthly Community Breakfast event, where I welcome our members and where they can connect and share their experiences. Show less
Licenses & Certifications

Hairstylist diploma
Sc cepecomJun 2012
Languages
- enEngleză
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