Prasanth Vasudevan

Experience

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  Sutherland Global Service Limited

  Apr 2010 - Jun 2011

  Technical Support Executive

  Technical Support Consultant in Sutherland Global Services Pvt Ltd (From April 2010 till June 2011)• Handling technical issues (Network/Computer related) and providing advanced troubleshooting assistance.• Responsible for providing installation assistance for system and network.• Responsible for providing support and assistance in initial installation of the system setup,maintenance of user accounts and data recovery, etc.• Interact with clients to resolve the queries.

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  Infoblox

  Jun 2011 - Apr 2013

  Technical Support Engineer

  Technical Support Engineer at Infoblox Technical Support and Software Development Pvt Ltd., Trivandrum, India (From July 2011 till April 2013)• Handling technical support issues reported by Infoblox enterprise customers and providing advanced troubleshooting assistance.• DNS and DHCP service outage situations.• Data import: Experience with data import from legacy DNS/DHCP systems into InfobloxGrid. Providing troubleshooting assistance using Java based tool DIW (Data Import Wizard).Knowledge of BIND/Microsoft configuration files and its interpretation using DIW.• Responding to inquiries via phone/email/web, diagnosing/analyzing problems, and providingworkarounds to customers.• Troubleshooting of Domain Controller interactions.• Traffic capture analysis using packet tracer applications. Analyze data packets in client serverinteractions to troubleshoot network protocol or external issues. Show less

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  Xerox

  May 2013 - Aug 2014

  System Development Specialist

  System Development Specialist at XEROX Services, Kochi, India (From May 2013 to Aug 11 2014)• Played key role in planning, designing, implementing DNS, DHCP servers for XEROX as per their client needs. Responsible for handling critical outages, troubleshooting, manages incidents, system/network changes.• Designing, configuring and troubleshooting Infoblox DNS and DHCP servers.• Designing, configuring and troubleshooting Infoblox IPAM (Network Discovery).• Handling DNS/DHCP migrations from other tools (Microsoft/Bind) to Infoblox DNS/DHCP server.• Handling DNS configuration (Zone and record Addition/Modification/Zone transfer andtroubleshooting) of XEROX and their clients (Nike, MGM, McDonalds, Carmax etc...)• Configuring and troubleshooting DHCP options for IP phones, Access points etc.• Install and manage NTP.• Install and Manage Active Directory integrated DNS server.• Troubleshooting of Domain Controller interactions with Infoblox.• Install and manage Microsoft management on Infoblox Appliance.• Monitoring network using tools like SEVONE, VOYENCE and APPCRITICAL and creating reports based on that.• Traffic capture analysis using packet tracer applications. Analyze data packets in client server interactions to troubleshoot network protocol or external issues.• Data import: Experience with data import from legacy DNS/DHCP systems into Infoblox Grid. Providing troubleshooting assistance using Java based tool DIW (Data Import Wizard). Knowledge of BIND/Microsoft configuration files and its interpretation using DIW.• Analysis of debug logs and syslogs from Infoblox servers to identify root cause and file bug with Infoblox support if any. Show less

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  NTT

  Aug 2014 - now

  Technical Lead

  • Expert level knowledge and hands-on experience on Infoblox DNS/DHCP/IPAM server.• Expert level knowledge in Cisco Umbrella.• BCCPA/BCCPP, MCSE certified• Thorough understanding of networking concepts, TCP/IP protocol stack.• Expertise in core network protocols like DNS/DHCP/NTP/GSS-TSIG/DNSSEC/RADIUSTechnical Lead at NTT India Pvt Ltd, Bangalore(From Aug 21 2014)• Managing IPAM/DDI team for the project.• Ensure 24/7 shift coverage and schedule adherence.• Managing escalated issues from the team or from client side.• Periodic ticket audit for the team, identify the gap if any and train them.• Designing, configuring and troubleshooting Infoblox and Alcatel Lucent QIP DNS and DHCP servers.• Handling DNS/DHCP migrations from other tools (Microsoft/Bind) to Infoblox and Alcatel Lucent QIPDNS/DHCP server.• Handling DNS configuration (Zone and record Addition/Modification/Zone transfer andtroubleshooting).• Configuring and troubleshooting of Dynamic DHCP and DHCP options for IP phones, Access pointsetc.• Traffic capture analysis using packet tracer applications. Analyze data packets in client serverinteractions to troubleshoot network protocol or external issues.• Managing Blue coat proxy SG appliances (Defining/modification of rules in VPM, policy updates,appliance upgrades and address customer reported issues)• Design and implementation of client's web proxy solution for Internet Browsing.• End to end testing and implementation of bluecoat proxy.• Deploying Bluecoat Unified Agent/WSS on client laptops to protect client internet browsing oncethey are off client's network, by maintaining Bluecoat Cloud Solution Portal.• Troubleshooting internet destined web access related issues via Bluecoat Proxy by tracing traffic onBluecoat or by capturing traffic.• Hands-on experience with Bluecoat Management Center in provisioning policies to the proxies. Show less