Experience

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  Jinadasa holdings (pvt) ltd

  Jul 2009 - Jan 2010

  Trainee system administrator

  1. Analyzed trends of IT issues, service requests and access request.2. Identified problems, investigated and suggested methods of improving the delivery of IT services.Assist in installation & configuration of computer hardware & software.3. Ensured professional and effective responses to calls, e-mails, SMS & incidents logged staff.4. Diagnosed and solved problems related to IT users and systems.5. Provided first level incident resolution support over the phone.6. Provided second level remote support. Technical support and assistance to users - can be troubleshooting problems or providing OS/Application support and training.7. Aided in the installation, configuration & upgrading of computer hardware software and communication equipment. Show less

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  Remote business solutions

  Mar 2010 - Jun 2010

  It executive

  1. Gained knowledge on VOIP devices and remote desktop configurations. 2. Gained knowledge on back office operations in Australian financial institutes and banks.

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  Providence business services

  Feb 2011 - Aug 2012

  Customer service executive

  1. Maintained Customer focus always and respond to customers’ inquiries, striving to exceed customer expectations wherever possible.2. Took ownership of queries and proactively follow through to resolution and assist Team Leader and management with any special projects assigned3. Worked effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

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  Bileeta - cloud enterprising

  Aug 2012 - Feb 2013

  Business development specialist

  1. Managed and maintained a good relationship with corporate clients with exceptional service to increase business and pursue new opportunities for the company. 2. Successfully realized sales leads on the Salesforce system while responding to follow-up, resolve issues and build customer loyalty in the existing market.3. Tracked all client requirement and suggest new strategies cater to the targeted market while executing marketing campaigns to attract new businesses to the company. Show less

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  Etisalat lanka (private) limited

  Feb 2013 - Feb 2016

  Specialist / business analyst - mobile commerce and vas projects

  1. The Product owner of Dialog eZ cash solution and Mobitel M cash solution for Etisalat. Successfully managed and delivered financial services projects in collaboration with the Central Bank, Telecommunication Regulation Commissions, Commercial Banks, and other Telecoms2. The Product owner of Doc 990 and E-channelling solution for Etisalat. Successfully managed and delivered SaaS healthcare solution in collaboration with the leading Telecoms and leading hospitals to prevent noncommunicable diseases (NCDs) and improve healthcare services.3. Supported strategic and tactical planning to develop and execute CLM strategies around customer engagement, revenue upliftment with upselling, cross-sell, retention and value management.4. Liaised and co-ordinate with external and internal stakeholders to develop and implement products and services promptly5. Revamped the Interactive Voice Response portfolio and recorded double-digit growth in 02 months.6. Lead creative/media agencies on executions and evaluation of communication activities for ATL and BTL marketing campaigns and promotions for brand development.7. Analyzed sales trends, competitor activities and customer behaviour and develop actions to gain market share for existing products & new products.8. Analyzed key matrices regarding product performances and evaluate marketing promotions to boost customer satisfaction. Show less

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  Saberion

  Feb 2016 - Jan 2017

  Project manager cum business analyst - web services and e commerce solutions

  1. Successfully steered project portfolio up to $ 1M consisting of large-scale projects for different industries within the timelines.2. Championed the full project life cycle not only limited to project planning, communication, scheduling, budget management, issue, and risk tracking from ideation to delivery and beyond.3. Achieved project plan milestones to accomplish assigned tasks within the agreed time, cost, quality.4. Successfully managed staffing, scheduling resources for the projects and responsible for ensuring that project deliverables are on given timeline agreed scope.5. Identified key performance indicators, responsibilities of the team to complete projects within the given time frames.5. Ensured proper maintenance on completed project documents for effective communication of project information and to enhance the quality of planning and execution.6· Lead / facilitate the team while addressing the issues and providing suggestions for improvements along with solutions. Show less

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  Dialog axiata plc

  Jan 2017 - Jul 2020

  1. Successfully managed and delivered IT/IoT solutions in collaboration with other operating companies for large and medium enterprises. Solution / Project value - Enterprise Smart Fleet – $ 200K / Smart Metering – $ 450K / Smart Distancing – $ 80K / Smart Monitoring – $ 150K2. Re-evaluated vendors and managed to bring down the cost of sales and operations by 15% through revising the revenue shares, service partner fees and equipment cost.3. Lead the solution engineers to translate client needs into prioritised technical requirements which will inform the recommended solution capabilities4. Consistently achieve targeted Revenue, EBITA and ROI for the applicable product vertical through new customer acquisition, effective/innovative product development and optimizing.5. Provided information on a timely and accurate manner for management decision making based on statistics/analytics and transforming data into performance dashboards, operational reports using the latest management techniques and tools.6. Lead and executed a go-to-market strategy and planned strategic approach the market aggressively to ensure products vertical meet customer needs and have the proper representation in marketing collateral and channels.7. Leverage technical acumen and lead stakeholders to properly position digital solutions within the enterprise. 8. Provided technical input to resolve complex matters while working closely with other operational and support teams to accomplish desired goals and objectives of Enterprise Products road map. Show less 1. Maximised company project income from 40% to 60% by negotiating with the vendors to bring down the cost attributes.2. Achieved 20% incremental revenue growth in the division by innovative project development and optimising vendor operations.3. Carried out an extensive study of the market to achieve penetration of products to fully realize the market potential, growth opportunities and highlighted to senior management with recommendations.4. Identified customer/market insights and designing offers according to the identified segments to uplift revenue and customer retention.5. Maintained strong and influential relationships with key stakeholders to develop insights and translate into commercial strategies and actionable activities.6. Gathered detailed requirements, design product road maps, business models and value chains based on market changes and adaptability and map and monitor progress using Agile tools like Atlassian Confluence and Jira.7. Worked closely with delivery partners and product launch assurance team (PLA) to ensure product assurance initiatives.8. Leveraged financial acumen and researched market behaviour and product performance and highlighted to senior management with recommendations. 9. Prepared and presented management reports including monthly KPI performance reports with relevant commentary, using Microsoft Office suits. 10. Worked closely with technology stakeholders and development teams to design and implement scalable and efficient analytical and automated solutions Show less

  • Product Manager/Senior Business Analyst - IoT Projects - Enterprise BU

    Oct 2019 - Jul 2020

  • Business Analyst / Product Specialist - Enterprise Projects

    Jan 2017 - Oct 2019
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  Pioneer wealth solutions pty ltd

  Aug 2020 - Mar 2021

  Product manager / business analyst - lending

  1. Acted as the customer's voice and translated the gathered requirements to the loan processing team to anticipate customers' needs.2. Monitored and analysed the application status and prioritise the tasks to close the applications before the settlement date.3. Maintained and fostered relationships with referral partners, banks, and conveyancers to resolve any queries.4. Strictly follow compliance and work on borrowing capacity based on the customer's financial positions. Show less

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  Bega cheese limited

  Oct 2020 - Dec 2020

  Line supervisor

  1. Strictly followed food production standards and health and safety standards to ensure everyone in the team is safe.2. Effectively worked with a multicultural team and interact well with others to achieve daily KPIs3. Achieved daily shifts targets 3 – 5% more by working effectively with the team.

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  Winc australia

  Jan 2021 - Mar 2021

  Inventory control specialist

  1. Ensured inventory records are accurate and kept up to date (Daily cycle count) and all stock holdings are kept at optimal levels and Inventory safety levels are checked regularly.2. Effectively lead and directed the teams to achieve weekly targets.

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  Cloud9 consulting

  Apr 2021 - Mar 2022

  Senior consultant

  Senior Consultant- Victorian Equal Opportunity & Human Rights Commission - 15/08/2021 to PresentProject: Data Analysis protect with Power BI. Engaged with the Head of Commission / Department Heads to gather requirements, evaluated the findings and lead the project with the development squadBusiness Analyst - Ambulance Victoria - 05/08/2021 to 30/09/2021Project: Application Patching. Engaged with Business Owners / Application Owners to identify the beta testers/pilot testers to deploy the patching based on application and business criticality.Product Owner / IT Auditor - Cleanaway Daniels - 20/05/2021 to 20/07/2021Project: IoT - RFID Solution for Waste Management. Worked with relevant stakeholders, Developed users stories, Prioritised requirements based on estimations and business criticality. Engaged with vendors with worked closely with vendors during the prototype to analyse the vendor capabilities to pass UAT.Project Manager / Business Analyst - blueAPACHE - 19/04/2021 to 19/08/2021Project: Reviewed and identified high-level business and technical requirements and capabilities; become familiar with BA’s IT services business and recommended the best solution optimised BA business requirement and enhance customer satisfaction. Show less

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  Mercer australia

  Mar 2022 - now

  Product owner - finance operations