Experience

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  Denis’ school

  Dec 2011 - May 2014

  Esl instructor

  - Assessed learning needs by consulting with customers and instructional staff to ensure accuracy and relevance of content; -Developed training materials using adult learning theory and best practices related to instructor-led training, including course outlines and descriptions, student modules and instructor guides, learning activities, PowerPoint presentations;- Designed and developed evaluation tools, including surveys, tests, exams;- Delivered in-person group and individual sessions;- Evaluated learners at regular intervals and provided feedback. Show less

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  Smart fun education

  Oct 2012 - Jul 2013

  Esl instructor

  - Designed and developed curriculums and lesson plans.- Delivered in-person group and individual training sessions to a variety of audience, primarily working professionals. - Analyzed instructional materials, curated a library of resources and instructional manuals.- Created engaging learning activities: icebreakers, role plays, video/audio based assignments.

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  Crucemundo cruceros fluviales

  May 2013 - Sept 2014

  Training specialist

  - Designed, delivered, and evaluated training programs for onboard guides and tour agents that focused on customer service, leadership, communication, supervision, time management, and problem-solving. - Planned, scheduled, and led regular weekly training sessions (Up to 10 new guides per class during the training period).- Provided feedback and evaluations during the 90 days probationary training period. - Acted as liaison between sales, marketing & HR teams. - Developed and maintained training materials, including but not limited to presentations, spreadsheets, quizzes, tests, evaluation forms. Show less

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  Linguistics university of nizhny novgorod (lunn)

  Sept 2013 - May 2014

  Research assistant & instructor

  - Developed instructional materials for second and third grade students majoring in Linguistics/Education.- Graded and checked students' daily work, projects, and quizzes.- Worked with faculty and international students to gather data, perform basic data analysis. - Conducted literature searches to support the research and course development projects.- Delivered English, English Literature group classes.

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  Double medical technology inc.

  Sept 2014 - Jan 2018

  Global training manager

  - Managed training for a variety of clients (medical professionals, surgeons, and sales reps) on new surgical techniques using the company product line.- Made presentations and product demonstrations to new and existing clients as well as to various groups of thought leaders in the industry (large groups of people, usual attendance of at least 30+ people).- Made company presentations at 16 international conferences in 3 countries on different medical techniques and innovations but also focusing on increasing product adoption in the market.- Acted as a liaison between R&D team and clients, introducing new product lines, highly customized to each individual market assigned.- Successfully met and surpassed annual revenue targets with a margin of at least 10% above required targets.- Participated in 24 international trade-shows and conferences in 6 countries, implementing and maintaining the operational process from event research to post-event review.- Identified 5 new and emerging markets (Uzbekistan, Armenia, Azerbaijan, Georgia, Kazakhstan), generating 8 new national accounts, exceeding the annual company’s target by $400k in sales in 2017. Show less

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  Ukama gallery

  Jan 2018 - Jan 2020

  Sales manager

  - Oversaw and developed monthly engaging educational offerings, including artist talks, international artist visits, creative workshops, student visits.- Curated and coordinated 12 special events in 2018/2019 with an attendance of over 200 people per event.- Organized special events and personal consultations on the organization’s products and services.- Developed and implemented various communication campaigns, including newsletter campaigns, SMM, content marketing which resulted in an over 50% increase in website and social media sales.- Increased the organization’s revenue by over 20% within one year by building a customer-driven sales strategy and employing inbound sales and marketing methodology.- Coordinated and created ongoing internal and external communications with new leads, prospective and existing clients, managing a CRM database of 550+ clients worldwide.- Executed CRM campaigns to cross-sell and up-sell new and existing products to current Ukama Arts subscribers. Show less

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  The sound

  Jan 2020 - Apr 2021

  Sales enablement

  - Partnered with the Senior Leadership team to identify knowledge gaps and enablement needs. - Designed, developed and delivered virtual training and coaching sessions on outbound and inbound sales strategy, business development, email and social outreach. - Created, curated and promoted best practices around sales technologies, including HubSpot, LinkedIn Sales Navigator, Vidyard, Google Suite. - Curated content library of videos, playbooks, case studies and trend reports. - Led the team through the adoption of a new CRM system, successfully onboarding and training employees company-wide.- Facilitated 1:1 and group demos on new CRM and sales tools. Show less

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  Geocomply

  Apr 2021 - Aug 2023

  - Lead the strategy, planning, design, implementation and evaluation of customer education and internal product training;- Lead a global team of learning designers and product trainers;- Oversee design and development of eLearning courses and ILTs for customers, partners and employees; - Perform needs analysis to identify product knowledge & skills gaps and design the business and learning objectives; - In charge of all product training programs (onboarding, monthly Lunch&Learns, interns training), customer-facing webinars & workshops;- Create and evolve tools, processes, standards, and procedures to support the development and maintenance of GeoComply customer education and internal product training programs. Show less

  • Senior Manager, Customer Education

    Apr 2023 - Aug 2023

  • Training Manager

    Apr 2021 - Apr 2023
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  Lululemon

  Aug 2023 - now

  Manager, product training