Experience

• 

  Cmc limited tvm

  Jan 2004 - Jan 2004

  Trainee
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  Suntec business solutions

  Oct 2005 - Jan 2010

  part of CME Presales team at SunTec. Part of Apllication Design team

  • Assistant Consultant-CME

    Jan 2009 - Jan 2010

  • Application Developer-CME

    Oct 2007 - Dec 2008

  • Software Engineer

    Oct 2005 - Aug 2008
• 

  O2 uk

  Jan 2010 - Jan 2010

  Solution designer
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  Techmahindra

  Feb 2010 - Nov 2011

  Associate solution designer

  End 2 End Design of BSS stack

• 

  Wipro infotech

  Dec 2011 - Nov 2013

  Oss consultant

  Worked as OSS consultant supporting Presales for MEA,and SAARC region.Was part of OSS pre sales team responsible for delivering solution proposals, hardware proposals, effort estimation, defense presentation and working on product compliance for the proposed OSS applications.Providing e2e solution in OSS domain which include order orchestration,network activation and Network inventory domain. Worked on solutions for Enterprise services (NPLC,IPLC,MPLS-VPN), Consumer services ( PSTN, ADSL ,IPTV) and GSM LTE services. Show less

• 

  Mindtree

  Dec 2013 - May 2014

  Consultant

  Worked as Business Analyst for the billing transformation project for KPN toll free number billing platform.

• 

  E& uae

  May 2014 - now

  Working as Business Analyst in IT ,proposing process enhancements, identifying application enhancements/defects, proposing and implementing new tool to improve the retail sales user experience. Focusing on pain areas of sales users in terms of usability of the systems, effectiveness and completeness of processes. Proposing and implementing automated workflows to help staff in rapidly getting IT support to cater to the customers. Working on the governance part to ensure the business rules are correctly implemented in the system and identify gaps (if any) and rectify them. The goal of the role is to ensure maximum user experience which in turn result in rapid service delivery to the customers and provide maximum flexibility for end customers to select/switch between the large spectrum of service offerings at Etisalat. Show less

  • Specialist

    Jul 2024 - now

  • Business Analyst

    May 2014 - now