Experience

• 

  Xfera móviles

  Jan 2001 - Jan 2002

  Soporte noc zona centro
• 

  British telecom

  Jan 2002 - May 2020

  • Responsible and accountable for the service relationship with large contracts (Ministry of Public Administration, Ministry of Foreing Affairs, 060, International CORA Project) • Single point of contact for the customer senior stakeholders during in-life management of their solution. • Ongoing improvement in customer satisfaction in order not just to retain the account but to protect and grow the revenues creating new bussiness opportunities. • Maintaining and configuring all the network elements related to Data, Voice and Internet service , which includes Access Lines, Cisco and Teldat Routers, Cisco, HP and 3Com Switches as part of the management and operational networks.• Designing and implementing new tools for the proactive network monitoring and troubleshooting • Creating and maintaining technical documentation as well as internal procedures of all the services provided. • Maintaining and configuring all the network elements related to Internet Access as part of the management and operational networks. • Maintaining and configuring the ICM DNS service.• Creating and maintaining technical documentation as well as internal procedures of all the services provided.

  • Service Relationship Manager

    Jan 2010 - May 2020

  • Technical Support for the Spanish Ministry of Public Administrations

    Jan 2003 - Jan 2010

  • Technical Support for the Instituto de la Comunidad de Madrid (ICM)

    Jan 2002 - Jan 2003
• 

  Evolutio empowering the cloud

  May 2020 - now

  Service manager at evolutio empowering the cloud

  • Responsible and accountable for the service relationship in CORA Project Phase II• Single point of contact for the customer senior stakeholders during in-life management of their solution.• Ongoing improvement in customer satisfaction in order not just to retain the account but to protect and grow the revenues creating new business opportunities.