Ramy Walyallah

Ramy Walyallah

Network Administrator

Followers of Ramy Walyallah79 followers
location of Ramy WalyallahOttawa, Ontario, Canada

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  • Timeline

  • About me

    Information Technology specialist

  • Education

    • MODERN ACADEMY OF COMPUTER SCIENCE AND MANAGEMENT TECHNOLOGY

      2001 - 2005
      BACHELOR OF M.I.S (MANAGEMENT INFORMATION SYSTEMS
  • Experience

    • EGYPTIAN PROGRAMMERS COMPANY

      Jun 2006 - Aug 2007
      Network Administrator

      ● Responsible for establishing and supporting a network environment. ● Responsible for day-to-day operations and maintenance of the network. ● Install/support LANs. ● Managed applications using Oracle.

    • Ministry of Education

      Aug 2008 - Aug 2019
      Information Technology Support Specialist and Educator

      ● I.T. support for 6 schools, support included: o Installing, configuring and patching MS Windows 10/7 and Office 365 and Servers o Configuring and installing the network (wired and wireless) o Installing and configuring access points and extenders as well as analyzing and troubleshooting and issues that users had, such as network connection issues o Lead a team of 16 multi-cultural professionals to ensure the smooth operation of the software and hardware o Hardware and networking support on more than 300 PC’s and 12 servers o Applying operating system updates, patches and configuration changes o Go-to person for answering technical queries over the phone, in person and via email, assist users with issues such as: adding users to A.D., reset user password, and grant and revoke user permissions, and all other technical problems ensuring all users are satisfied ● Focus on data protection by developing and maintaining Network Security for several campuses. ● Perform employee on/off-boarding set-ups (local and remote), including issuing and managing permissions and access according to the job. ● Support intranet and the ministry’s computer labs. ● Applied key project management and organization skills when implementing one of the first e-learning classrooms in the district. ● Managed Ministry database of student profiles/grades Show less

    • City of Ottawa

      Mar 2020 - now
      Telecommunications and Site support Analyst

      User support, troubleshooting and resolution, incident management, documentation and knowledge management, escalation and collaboration, asset and inventory management

  • Licenses & Certifications

    • MCSE: Cloud Platform and Infrastructure — Certified 2016

      Microsoft
      Sept 2016
      View certificate certificate
    • MCSA: Windows Server 2012 - Certified 2016

      Microsoft
      Dec 2014
      View certificate certificate
    • Exam 413: Designing and Implementing a Server Infrastructure

      Microsoft
      Dec 2014
      View certificate certificate
    • Exam 410: Installing and Configuring Windows Server 2012

      Microsoft
      Dec 2014
      View certificate certificate
    • Exam 411: Administering Windows Server 2012

      Microsoft
      Dec 2014
      View certificate certificate
    • Exam 414: Implementing an Advanced Server Infrastructure

      Microsoft
      Dec 2014
      View certificate certificate
    • Exam 412: Configuring Advanced Windows Server 2012 Services

      Microsoft
      Dec 2014
      View certificate certificate