Ramy Walyallah

Experience

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  EGYPTIAN PROGRAMMERS COMPANY

  Jun 2006 - Aug 2007

  Network Administrator

  ● Responsible for establishing and supporting a network environment. ● Responsible for day-to-day operations and maintenance of the network. ● Install/support LANs. ● Managed applications using Oracle.

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  Ministry of Education

  Aug 2008 - Aug 2019

  Information Technology Support Specialist and Educator

  ● I.T. support for 6 schools, support included: o Installing, configuring and patching MS Windows 10/7 and Office 365 and Servers o Configuring and installing the network (wired and wireless) o Installing and configuring access points and extenders as well as analyzing and troubleshooting and issues that users had, such as network connection issues o Lead a team of 16 multi-cultural professionals to ensure the smooth operation of the software and hardware o Hardware and networking support on more than 300 PC’s and 12 servers o Applying operating system updates, patches and configuration changes o Go-to person for answering technical queries over the phone, in person and via email, assist users with issues such as: adding users to A.D., reset user password, and grant and revoke user permissions, and all other technical problems ensuring all users are satisfied ● Focus on data protection by developing and maintaining Network Security for several campuses. ● Perform employee on/off-boarding set-ups (local and remote), including issuing and managing permissions and access according to the job. ● Support intranet and the ministry’s computer labs. ● Applied key project management and organization skills when implementing one of the first e-learning classrooms in the district. ● Managed Ministry database of student profiles/grades Show less

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  City of Ottawa

  Mar 2020 - now

  Telecommunications and Site support Analyst

  User support, troubleshooting and resolution, incident management, documentation and knowledge management, escalation and collaboration, asset and inventory management