Fahad Alotaibi

Experience

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  Saudi French Bank Branch

  Jan 2008 - May 2010

  Customer Service Representative

  •Answered customer telephone calls promptly to improve on-hold wait times.•Assisted customers by answering questions and solving problems.•Guaranteed positive customer experiences and resolved all customer complaints.•Provided primary customer support to internal and external customers in fast-paced environment.•Assisted customers with questions and concerns.•Resolved customer issues using strong interpersonal skills and conflict resolution techniques.•Worked under strict deadlines and responded to service requests and emergency call-outs. Show less

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  Siemens

  Jan 2013 - May 2015

  Senior Administrative Assistant

  •Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents.•Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.•Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.•Scheduled office meetings and client appointments.•Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.•Increased customer satisfaction by greeting visitors promptly and professionally.•Organized files, developed spreadsheets, faxed reports and scanned documents. Show less

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  Uber

  Oct 2017 - Jun 2020

  Director Of Communications And Public Relations

  •Applied brand awareness and appropriate tone of voice across all communications to strengthen company image.•Strong project management and organizational skills with proven ability to manage simultaneous projects.•Collaborated with government to generate supporting legal documents including explanatory notes, impact assessments.• Communicated with companies weekly to build good relationships and make business with Uber.• Communicated with shops and industrial to make contract with Uber.• Communicated with media weekly to build relationships and optimize press coverage.• Drafted communications for routine releases and emergency response. Show less

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  AL-YAMAMA GROUP

  Jul 2020 - now

  Administrative assistance

  • Organized files, developed spreadsheets, faxed reports and scanned documents.• Managed clerical needs of company employees, including copying, faxing and file management.• Professionally represented AL-YAMAMA GROUP by greeting clients at reception in front-of-house r• Scheduled and confirmed appointments for entire management team.• Met incoming customers and provided friendly, knowledgeable assistance.• Responded to telephone inquiries from clients, vendors and members of public. Show less