Experience

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  Aditya birla minacs world wide ltd

  Jan 2010 - May 2012

  Apple advisor
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  Wns global services

  Feb 2012 - Aug 2015

  Sales support executive
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  Ziff davis

  Oct 2015 - Nov 2019

  Senior business development /research analyst
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  Ziff davis b2b

  Oct 2015 - Nov 2019

  Senior business development specialist

  #Sourcing new sales opportunities through outbound calling and email interactions.#Identified business needs and issues, captured market intelligence, and qualified, nurtured and delivered opportunities that generated sales for clients.#Have a strong eye for research and ability to scout for new prospects, identify the key players in an industry and gather interest.#Responsible for Sales across Americas,EMEA,APAC,Nodics.#Global Business Development.#Responsible for heading up their expansion in new markets as well as continued expansion among existing clients#End to End Sales#Drive peak performance and sales success across the organization #Client NegotiationsRetaining Old Clients and New Business Development#Client Engagement#Exhaustive Interaction with Business Heads(CXO’s,CTO's DIRECTOR's etc).#Develop and maintain Key Accounts.#Ensure all response documents are free from errors, professionally represent and that they address the client questions #Pipeline Management.#Looking after both ‘In Bound’ and ‘Out Bound’ sales activities.#Responsible for Sales across Americas,EMEA,APAC,Nodics,DACH Show less

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  Sungard availability services

  Nov 2019 - Jan 2023

  Senior manager - customer success/account manager
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  Nice ltd

  Jan 2023 - now

  Senior client relationship manager

  Onboarding: Facilitate the smooth onboarding of new customers, ensuring they understand the product or service and how to use it effectively.Retention and Expansion: Work to retain customers by ensuring satisfaction and addressing concerns promptly. Identify opportunities for upselling or cross-selling additional products or services.Renewals: Manage the renewal process for subscription-based services. Proactively engage with customers to secure renewals.Relationship Building: Develop strong relationships with key stakeholders within customer organizations. Act as the primary point of contact for customer inquiries and issues.Product Knowledge: Maintain an in-depth understanding of the product or service. Educate customers on new features and functionalities.Customer Advocacy: Serve as the customer's advocate within the organization. Represent customer interests and feedback to relevant teams.Customer Health Monitoring: Monitor and assess the health of customer accounts. Identify signs of potential churn and implement retention strategies.Feedback Collection: Gather feedback from customers on their experiences with the product or service. Use feedback to inform product improvements and enhancements.Metrics and Reporting: Track key performance indicators (KPIs) related to customer success. Generate reports and insights to share with internal teams and customers.Customer Satisfaction (CSAT) Management: Monitor and improve CSAT scores. Address customer concerns and implement improvements.Collaboration: Collaborate with sales, marketing, and product teams to align strategies. Ensure a seamless customer experience across all touchpoints.Crisis Management: Handle customer issues and crises effectively, collaborating with internal teams to find swift resolutions. Show less