Experience

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  Xpanxion

  Jan 2004 - Jan 2006

  • Sr Software Engineer

    Jan 2004 - Jan 2006

  • Sr Software Engineer

    Jan 2004 - Jan 2006
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  Atos india

  Nov 2011 - Aug 2016

  As SMC Project Manager I am responsible to manage various teams using ITIL Framework. I am involved in recruitment, setup of new team, transition of projects, Billings, Service Order creations. KPI and SLA Management for Incident Management, Change Management, Problem Management. Stabilizing the projects and to solve critical project, resource and customer related issues. Currently I am people manager of around 60 resources and managing projects from Germany, Netherlands, UK and North America. Show less I am part of Global Service Integrator team who is responsible for streamline E2E daily activities in project. I was involved in Process setup and implementation of ticketing tool which is used by employees of world famous telecom company.As a Service Integrator I am responsible to work as a bridge between customer and various service provider IT companies.I am responsible for achieving and improving On Time Delivery and SLA targets. I am also responsible for reducing backlog and to make changes in tool and processes to streamline the D2D activities. Show less As Service Delivery Manager I was responsible to manage team of 50+ resources which includes resources from 0 to 12 years experience. The projects I was managing were very critical which need to be up 24X7. These applications were involved L1, L2 and L3 Support, hence I was responsible to do balancing between Support and enhancement teams. Also to maintain the average GCM mix periodically I was responsible to introduce Freshers in the team, hence my responsibility also involved to mentor Freshers and to give experience resources new opportunities. I successfully managed this project with <3% attrition. Show less

  • Project Manager

    Aug 2015 - Aug 2016

  • Service Integrator and Process Owner

    Mar 2014 - Jul 2015

  • Service Delivery Manager (SDM)

    Nov 2011 - Feb 2014
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  Atos

  Sept 2017 - Jun 2022

  Identify RPA opportunities to reduce manual and/or repetitive workInvolved in the E2E life cycle of Automation Solution. (Requirement Gathering, Design, Development & Deployment). - Hire, mentor and ramp-up product development team from scratch- Define and follow performance metrics- Hands-on technical management with deep product knowledge- Engineering manager for POCs developed - Participated in designing and implementing POCs- Active participant in multiple technical and people initiatives

  • RPA Track Lead

    Sept 2019 - Jun 2022

  • Engineering Manager

    Sept 2017 - Sept 2019
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  Nice ltd

  Jun 2022 - Jul 2024

  Technical manager

  With a strong foundation in technical management and a proven track record in startup-like environments, I bring a unique blend of strategic vision and hands-on execution to the table. My role at NICE has equipped me with the skills to navigate complex projects, build high-performing teams, and drive product success from inception to market. I am passionate about fostering innovation, streamlining processes, and achieving excellence through collaboration and effective leadership.* Product Development: Led the development of our product from scratch, overseeing all phases from conception to MVP release and customer onboarding.* Team Building: Successfully built a cohesive team by blending new hires with existing NICE resources, ensuring a robust mix of skills and experience.* Leadership: Directed the team to accomplish key milestones, including the MVP release, and facilitated smooth customer onboarding.* Stakeholder Management: Acquired proficiency in collaborating with various stakeholders, ensuring alignment and smooth execution of project goals.* Operational Management: Controlled critical activities such as hiring, requirement gathering, product grooming, reverse grooming, and onboarding new team members.* Project Planning: Expertly managed task prioritization, people management, and collaboration, ensuring efficient and effective project execution.* Process Streamlining: Currently focused on refining and streamlining processes to enhance operational efficiency and team productivity. Show less

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  Padalkar financial consultancy (pfc)

  Jul 2024 - now

  Personal financial planner & to be cfp certified.