Experience

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  Nxp semiconductors

  May 2016 - Sept 2016

  On the job trainee
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  Stefanini

  May 2017 - Oct 2018

  Helpdesk technician i

  • Provides technical troubleshooting assistance over the phone or through e-mail related to computer hardware and software, mobile to other handheld devices, and other tech tools and products• Handles calls and e-mail tickets to provide prompt responses to questions and general inquiries from employees.• Perform first-level diagnosis and troubleshooting support to end-users related to operating systems, hardware and software, end-user tools and applications in accordance with established processes.• Correctly tracks incident and calls, including but not limited to entering data into database timely and accurately.• Escalate complex incidents to second-level support personnel or to the proper resolver groups.• Active Directory Users and Computers- View user and computer account information- Password reset on user accounts- Find, create, modify, enable and disable user accounts- Search computer information on all domains- Add and remove user to security groups• Microsoft Exchange Server- Find, create, modify, enable and disable mailbox- Add and remove users to distribution lists- Set up email auto-forwarding- Managing full access permissions- Add, remove, edit, and assign SMTP address• Network Drives and Printers- Map shared drives, folders, and printers- View shared folder's information (owner, permissions, security groups, etc.)• Retail System Server (NARS Strategy)- Expert in navigating the retail system server to resolve issues with retail applications- Add, view, modify retail employee information- View and analyze user store calls and routing assignments• Knowledge Base - Candidate- Create draft rework of existing KB articles- Create new KB articles from the knowledge category instead of doing it inside a ticket- View and attach knowledge base articles used in every incident created- Modify KB articles to improve article content- Create and submit draft articles if none were found based on resolution of incidents handled Show less

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  Probus business consulting inc.

  Dec 2019 - Jun 2020

  Learning and development associate

  • Create and schedule training events• Create creatives for training events• Manage email campaigns thru ActiveCampaign • Reach out to different markets thru basic Facebook Ads, telemarketing, and email marketing• Create and set a budget for each training• Participate in the set-up of all L&D events• Maintain an event report for each event• Perform additional projects as needed• Oversee training completion reporting

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  Carpe diem tours

  Sept 2022 - now

  Business process and automation manager

  * Specialize in overseeing business processes, ensuring comprehensive mapping and optimization. * Proficient in crafting detailed SOPs to streamline operations effectively. * Proficient in developing and implementing automation solutions to enhance efficiency. * Implement strategies to optimize processes and efficiency. * Supervise and support team members for efficient operations. * Create data-driven dashboards on monday.com for comprehensive reports. * Manage advert uploads on diverse platforms to expand reach. * Organize and map out tour adverts to monitor and ensure accurate connections. * Coordinate and oversee the seamless execution of tour experiences for customer satisfaction. * Efficiently handle email management and communication. * Lead the screening and hiring processes to onboard top talent and strengthen the team. Show less

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  Umanest

  Oct 2022 - Apr 2023

  Admin virtual assistant

  * Updating and managing the company database indicates proficiency in handling data systems and ensuring accuracy and organization of information.* Collecting and organizing data showcases your ability to gather information systematically and maintain structured records.* Updating the business operations manual demonstrates competence in maintaining and revising documentation to reflect current processes and procedures.* Gathering information or conducting data analysis suggests skills in extracting insights from data to inform decision-making and improve business operations.* Organizing technical support tickets indicates your ability to manage customer inquiries efficiently and ensure timely resolution of issues.* Assisting customers showcases strong interpersonal and communication skills, as well as the ability to provide support and address concerns effectively. Show less

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  Guaranteed quotes

  Mar 2023 - Jun 2023

  Gohighlevel funnel builder

  * Skilled in Go High Level platform for building high-converting funnels and automations.* Design and implement sales funnels, landing pages, and email campaigns with integration support for Zapier to enhance automation.* Familiarity with integrating ChatGPT with Go High Level booking bots for personalized customer interactions.* Proficient in creating standard operating procedures (SOPs) to streamline funnel building processes and ensure consistent workflows.* Competent in developing custom forms in JotForm and embedding them in Go High Level funnels to capture and organize customer data.* Capable of setting up Zap automations to facilitate data transfer and improve efficiency across platforms and systems.* Knowledgeable in optimizing lead generation and customer engagement through effective funnel strategies and automation techniques. * Able to analyze data and performance metrics to drive continuous improvement in funnel effectiveness and conversions. * Collaborates with marketing and sales teams to align funnel strategies with business objectives and marketing campaigns. Show less