Experience

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  Ge capital

  May 1999 - Aug 2001

  Finance business partner - it

  Operating in over 100 countries - global turnover exceeds $125bn. UK division of GE’s Global Consumer Finance - GE Capital Bank is a niche bank operating in the mortgage, private label store cards and auto-lending markets.

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  Ventura

  Aug 2001 - Aug 2006

  Next PLC (FTSE 100) a large UK based leading retailer of clothes, furniture and home-ware (500+ high street stores, online and Next Directory). Next Sourcing and Ventura which offers Customer Management Services for businesses across a variety of sectors.

  • Commercial Manager & Projects

    Jul 2005 - Aug 2006

  • Manager, Management Information, IT & Telephony

    Sept 2002 - Jun 2005

  • Finance Business Partner - IT & Telephony

    Aug 2001 - Aug 2002
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  O2 (telefónica uk)

  Sept 2006 - Oct 2012

  Telefónica S.A. is one of the world’s largest integrated telecommunications operators, providing mobile/fixed telephony and broadband. Presence in 25 countries, across 4 continents, and has a customer base of more than 260m worldwide. O2 UK is a subsidiary of Telefónica.o Commercial Managers, partnering support to customer facing leadership team for Prepay and Broadband customer service of Telefónica O2o CS function incl. c8,700 FTE - 4 internal sites and 5 outsourced contracts (onshore/ offshore)o Managed the customer experience team for running customer surveys and focus groups to improve customer service and products. o Significant operational and cost transformation of legacy voice business - Prepay and Broadband o Development of customer contact strategy – contact reduction/elimination via low cost self service options (Online Portal, IVR, Handset) - 32% reduction in cost per customer o External (AT Kearney Global) and internal bench-marking (Germany and Spain) o Projects - launch of Broadband, The O2 in London Greenwich, Apple iPhone launch in the UK Show less

  • Commercial Finance Manager

    Oct 2007 - Oct 2012

  • Manager Information Management

    Sept 2006 - Oct 2007
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  Aurizon

  Oct 2012 - Apr 2021

  Manager, finance business partnering - network

  Aurizon Holdings Limited is a top-50 ASX-listed company offering rail and road-based freight transport and infrastructure solutions across Australia. Previously known as QR National, the company has solid foundations established from more than 147 years of rail freight industry experience.

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  Sunwater

  Aug 2019 - Apr 2021

  General manager finance
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  Griffith university

  Apr 2021 - now

  Senior finance business partner
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  Queensland rail

  Jun 2022 - now

  Finance manager - etcs program