Experience

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  At&t

  Jan 1998 - Jan 2000

  Billing specialist ii

  Answered Incoming calls relating to billing, services, and product support for wireless, local, internet and long distance customers.Handled supervisor escalated calls when waiting in queue.Approved adjustments and customer credits.

• 

  Rodeway inn

  Jan 2000 - Jan 2001

  Front desk clerk

  Check guests in and out.Make, cancel and modify existing reservations.Book tours of the Grand Canyon for all tour companies.

• 

  T-mobile

  Jan 2001 - Jan 2002

  Customer care representative

  Answered incoming calls from wireless customers regarding billing, products and services.Assisted in store sales reps with activation and billing related inquiries.

• 

  Super 8

  Aug 2003 - Dec 2004

  Sr. night auditor

  Post and verify payments from all shifts.Run the daily night audit reports (room & taxes, occupancy reports, payment postings)Check guests in and out.Process bi-weekly payroll.Make, cancel and modify existing reservations.

• 

  Charter communications

  Apr 2013 - Jun 2015

  Billing advisor

  Provided billing and technical support to customers.Observed customer behaviors during interaction for disconnection risks and applied retention offers as necessary. Proactively offered products and services to customers to increase revenue when possible.

• 

  Lyft

  Mar 2015 - Dec 2015

  Partner

  Independent Driver

• 

  A.s.a.p. towing and recovery

  Apr 2019 - Aug 2020

  Office manager and certified recovery specialist
• 

  Unique expressions

  Aug 2020 - now

  Founder

  Locally made and personalized decals for your vehicles and clothing.

• 

  Doordash

  Sept 2020 - now

  Dasher

  Deliver food orders to customers via DoorDash platform.