Experience

• 

  Chase

  Jun 2005 - Feb 2013

  · Planned and developed proactive, comprehensive control and risk assessment process, developed mitigation/remediation plans, assisted in the prioritization of control and risk initiatives.· Served as a catalyst for change and a senior level consultant within the organization.·Collaborated effectively with internal functions such as Audit, Risk Management, & Legal and Compliance.·Developed and implemented the Control Management Operational Risk procedure provisions on Control Testing and Action Plan Closure. Show less · Developed staff of up to twenty-five full time employees; completed transactional reviews, development sessions, performance monitoring, and delivered corrective action.·Maintained policies and events for high risk processes: Inbound Estates, Estates Processing, and Estates Debt Protection Processing.· Change Management Delegate: Attended Change Management meetings, presented changes/updates to policy and procedure, and approved changes as unit representative.· Responsible for audit resolution, analysis, validation, business responses, and trending. Show less

  • Business Control Risk Analyst

    Jun 2012 - Feb 2013

  • Team Lead

    Jun 2005 - Jun 2012
• 

  Adr creative hair

  Feb 2013 - May 2017

  Business office manager

  · Organized office operations and created procedure guidelines.· Coordinated business travel and prepared all marketing for booths and business functions.· Prepared and delivered payroll for all staff.· Controlled office, website, and social media correspondences.·Socialized website through marketing campaigns through use of Facebook, Instagram, Google+, &Twitter.·Established and maintained client records, inventory, and services through QuickBooks.

• 

  Marcus & millichap central florida

  May 2017 - now

  Operations manager

  ·Awarded MVP for 2019 & 2020.·Oversees 2 offices (Orlando, Jacksonville) with over 70 agents and staff members.·Manage accurate & compliant transactional, brokerage, and electronic records.·Lead recruiting, hiring, training, and terminating of agents, loan originators, and direct report support staff.· Event Planning for all office events: Kick Off, Holiday Parties, etc.·Deliver correct and timely payment of commissions, office invoices, and expense reimbursements.·Manage office social media, email campaigns, press releases, and marketing initiatives.·Prepare and deliver office communications/action items to all personnel.·Direct facilities and logistics coordination for office moves, remodels, reorganizations.·Manage offices controllable budgets in synchronization with Vice President.·Plans and coordinates all internal and external office events (including budget).·Lead division-wide projects through Operations Advisory Committee. Show less