Experience

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  Tech mahindra

  Apr 2007 - Jul 2010

  Sr technical associate

  Participated in daily status meetings with the scrum team, providing detailed updates on the testing status for BS, including the number of resources involved, test cases executed, faults raised, fixed, under retest, ongoing issues, and retest failures.Played a pivotal role in the transformation of the Client Server Application (PACS) into a web-based application (rPACS), guiding users through functionalities delivered in each release by preparing User-Friendly Environments (UFE) and presenting to users in both PACS and rPACS.Validated various SVLAN services such as Management VLAN, Broadband service VLAN, Voice Media VLAN, Voice Signaling VLAN, and Broadcast VLAN by constructing networks with diverse equipment.As a Subject Matter Expert (SME), provided mentorship and coaching to team members, focusing on both technical and process-oriented aspects.Ensured that defects raised by the IVVT team were appropriately categorized and prioritized, liaising with the testing team for corrections. Proactively highlighted key blockers to release/delivery managers, escalating internally when necessary to avoid client/IVVT escalations.Delivered status reports to senior management through Daily/Release PR reports, Handshake emails, etc.Played a critical role in the migration of services from LAG network to MCLAG network and from MDA2.0 to MDA4.0.Coordinated with internal and external teams for expedited defect resolution, interacting with planning, design, and development teams, as well as external end-to-end teams.Took responsibility for setting up trainings and demonstrations for users from the next phase of testing teams (e2e testing) and end users on the new system.Coordinated with Onsite/Offshore resources and other support groups for query resolution and issue resolution.Prepared, reviewed, and implemented Test Strategy and Test Plans to ensure comprehensive testing coverage. Show less

• 

  Ibm

  Jul 2010 - Jun 2020

  • Engaged in all facets of product testing, encompassing the development of test plans, execution, and the delivery of thoroughly tested solutions within tight release timelines.• Provided technical mentorship to other QA engineers, aiding them in test planning and estimation processes.• Led multiple projects and conducted hands-on testing independently, ensuring the highest standards of quality.• Executed Certification testing for every release before production deployment, covering diverse scenarios such as credit card payments using Ingenico SCD device, Verifone, cash drawer verification, receipt printing, and mixed payments with various methods including cards, cash, checks, and BTA payments.• Collaborated with developers to review bug descriptions, functional requirements, design documents, and code, contributing to the design of test criteria and the development of comprehensive test plans.• Conducted end-to-end transactions, executed batch jobs, and performed detailed database analysis by querying the database.• Conducted technical analysis to define the scope and schedule for upcoming projects and individual work items.• Executed a range of testing types, including functional testing, SCD testing, mobile testing, DB testing, regression, and API validation using both application-based and SoapUI testing methodologies, offering support for all phases of the Software Development Life Cycle (SDLC).• Contributed to production support by troubleshooting problems and identifying effective solutions.• Mentored QA resources on assigned projects, ensuring a comprehensive understanding of test status and results.• Collaborated effectively with team members and other stakeholders in the organization to address and resolve testing issues.• Independently analyzed issues, recommended software changes, and generated detailed bug reports. Maintained ownership of test cases and results throughout the SDLC. Show less • Crafting, reviewing, and executing test cases, overseeing Functional, Integration, and System testing to ensure comprehensive test coverage.• Conducting end-to-end transactions such as activating devices, exchanging devices, returning devices, swapping devices and plans, changing billing dates, and more.• Providing support to external systems like EAI, AMDOC’s, and the performance team (ORT).• Managing tender transactions, both with and without SCD devices.• Delivering product demos to end-users at the conclusion of each release cycle.• Executing regression testing by enabling and disabling web services.• Effectively entering and reporting defects using tools like Change Synergy and Jtrac.• Coordinating with internal and external teams to expedite defect resolution.• Collaborating with Onsite/Offshore resources and other support groups to address queries and resolve issues.• Reviewing key test deliverables, including Test Specifications, Test Results, and Identified Defects.• Planning and scheduling testing activities, actively participating in conference calls and meetings, and providing regular project status updates during management reviews.• Proactively identifying and communicating key blockers to release/delivery managers, escalating internally when necessary to prevent escalations from clients or operating companies (opco). Show less

  • Sr Test Specialist

    Oct 2013 - Jun 2020

  • Sr Test Spacialist

    Jul 2010 - Oct 2013
• 

  Ibm

  Oct 2020 - Jan 2022

  Senior quality assurance engineer

  • Participated in daily status meetings with the scrum team, providing comprehensive updates on the testing status for Business Services (BS), including the number of resources engaged, test cases executed, faults raised, fixed, under retest, ongoing issues, and retest failures.• Engaged in all facets of testing, from the development of test plans to the execution and delivery of thoroughly tested solutions within tight release timelines.• Provided technical mentorship to fellow QA engineers, assisting them with test planning and estimation processes.• Led multiple projects, demonstrating hands-on testing proficiency independently.• Conducted Omniture testing using the Charles tool for both web and native applications.• Ensured the application's adherence to Information Governance (IG) documents. Show less

• 

  Amdocs

  Jan 2022 - Jan 2023

  Sw test specialist

  • Regularly attended daily status meetings with the scrum team, providing comprehensive testing updates for user stories. Delivered accurate estimates and highlighted any blocking defects, contributing to efficient project management.• Automated test cases using ReadyAPI for new user stories, ensuring the seamless integration of additional test cases without affecting existing ones.• Executed daily regression test cases using Jenkins, proactively monitoring for any failures and promptly addressing issues to maintain the stability of the testing environment.• Maintained continuous engagement with both internal and external teams, actively participating in issue resolution to eliminate blockers and enhance collaboration.• Coordinated with internal teams, deploying web services using Jenkins to retest fixed defects and ensuring the integrity of the software.• Scheduled regular calls with the QA team during each release, facilitating discussions on new changes and modifying automated test cases to align with the latest updates.• Active participation in planning sessions, discussing new tasks, and ensuring timely completion of assigned tasks within the sprint cycle.• Maintained detailed updates on Confluence pages regarding new functionality changes, providing a valuable resource for the entire team for future reference.• Ensured that Json/XML data included all mandatory parameters, meeting the requirements for passing data between upstream and downstream systems seamlessly.• Collaborated effectively with cross-functional teams to achieve project objectives and maintain high-quality standards throughout the development life cycle. Show less

• 

  Ibm (contract-experis)

  Jan 2023 - now

  Test lead

  • Orchestrated seamless collaboration with scrum teams, ensuring transparent project updates through comprehensive reporting of executed test cases, including pass, fail, and blocked defects.• Facilitated efficient project progression and timely issue resolution by providing clear visibility into testing activities.• Mentored other QA engineers, providing technical guidance and assistance in test planning and estimation.• Led multiple projects, demonstrating hands-on testing expertise and independence.• Specialized in Omniture testing using tools like Charles Proxy for both web and native applications.• Ensured application compliance with Information Governance (IG) documents.• Possess extensive experience in various testing domains, including Black Box Testing, Functional Testing, SCD Testing, Mobile Testing, DB Testing, Regression Testing, and API Validation using tools such as SoapUI.• Played a key role in reviewing and executing test cases across different testing types and phases of the Software Development Life Cycle (SDLC).• Planned and scheduled testing activities, ensuring alignment with project timelines.• Attended and chaired various conference calls and meetings to track project status, contributing to effective project management reviews. Show less