Experience

• 

  Jardine airport services limited

  Jul 2005 - Oct 2010

  As part of the customer service leadership, I was responsible for leading the day to day check-in operations and flight editing for various airlines such as Lufthansa German Airline, Air New Zealand and so on. For Lufthansa German Airline, I was the customer service leader for their VIP status customers. As part of the customer service officer, I was responsible for handling the day to day check-in operations for various airlines such as Air China, China Southern Airline and so on

  • Leaders of Customer Service Representative

    Sept 2008 - Oct 2010

  • Customer Service Representative

    Jul 2005 - Sept 2008
• 

  Cathy pacific airways - marco polo club

  Nov 2010 - Apr 2011

  Travel agent representative

  As a travel agent representative, I was responsible for handling calls regarding to any travel book inquiry, and redeeming miles / points/ flight awards for members of Cathy Pacific and Oneworld carriers.

• 

  Hong kong airlines

  May 2011 - Apr 2013

  Senior customer service supervisor

  A Member of senior leadership in the Hong Kong Airline Service Delivery Department and is responsible for the following tasks. - Monitored the day to day check-in operations. - Assigned day to day manpower schedule - Oversaw irregular flight events - Performed duty desk operations which handle tremendous amounts of out-station inquiries. - Performed performance evaluations and career development for over ten staff.

• 

  Made by miracle

  Jul 2013 - Sept 2015

  Marketing director / general manager

  A member of the leadership team for the online reselling and retailing business and was responsible for the following tasks. - Made purchasing decisions- Created the E-Flyer and advertising promotion by using InDesign. - Monitored day to day online retailing operation- Created strategic marketing and advertising through social media platform such as Facebook, Twitter, and Instagram. - Created marketing events such as online lottery to win a free gift- Monitored, enhanced, and managed our website and traffic. - Performed outstanding customer services for customers who spread over several countries such as Hong Kong, USA, China, Japan, Macau, Singapore, Taiwan, England, and France. Show less

• 

  Nordstrom

  May 2017 - Mar 2019

  Main goal is to focus on the retail operational management and talent development and management. Responsibilities are not limited, but highlighted below: - Gained additional responsibilities on different perspectives - financial, floor operations, and talent/employees management due to the department merger between lingerie and trendy. - Was responsible to our department's performance evaluation from operational and financial perspectives. - Identified potential and successful candidates through hiring/recruiting to fulfill the future growth of our department- Coached and motivate our salesperson in a professional way to gain more sales or develop good relationship with the customer or provide the customer with excellent shopping experience. - Developed professional and good relationship with our salesperson and potential candidates for future retail leaders- Worked with the department manager on any strategy review and planning for our department such as floor plan move, annual inventory count, work scheduling, etc.- Developed and maintain excellent customer relationship which is one of the top focus in our company Show less - Had become the Go-To person since Jan 2018.- Trained and assisted the new members/hires in the women apparels department as needed. - Had met and exceeded the personal sales goal that is set by the department manager every pay period since i joined Nordstrom. - Be responsible to sell designer brands related women apparels (Clothes, Jeans, Dresses, cocktail party dresses, etc.) - Performed customers with outstanding customer experience and service- Provided professional women apparel advice to our customers - Resolved complex problems in short period of time and provide best practice to junior staff for specific issues/problems- Had been on the top 10 sales person list couple times since started Show less

  • Assistant Department Manager - Lingerie/Activewear/Hosiery/BP/Savvy/Trend Accessories

    Apr 2018 - Mar 2019

  • Sales Associate - Women Apparel

    May 2017 - Apr 2018
• 

  Wsfs bank

  Mar 2019 - Dec 2020

  Personal banker
• 

  Pnc

  Dec 2020 - Sept 2021

  Financial consultant
• 

  Jpmorgan chase & co.

  Sept 2021 - now

  • Trade Lifecycle Associate

    May 2023 - now

  • Trading Lifecycle Analyst

    Sept 2021 - Apr 2023