Experience

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  Woolworths limited

  Jul 2007 - Oct 2013

  Customer service supervisor

  - Providing customers with friendly and efficient service.- Managing service cashiers: meal break organisation, job designation, appropriate attire and behavior, and queries on the job.- Cash handling: counting all register float at the end of the day to ensure the register is balanced and filing reports when it isn’t.- Register transactions: processing of cheques, EFT and cash transactions.- Answering customer queries and complaints in a courteous manner.- Working cooperatively in a team environment: Designating jobs to staff members so as to complete the closing requirements efficiently.- Resolving unexpected roster changes.- Coordinate the opening and closing of the store Show less

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  Inc research

  Nov 2013 - Sept 2015

  Project specialist i

  Project Administration:- Attends Quick Start camps, Quality Finish Camps, process reviews, Kick-Off Meetings and other project meetings as required. - Participates in Trial Master File audits.- Assists in preparation for and attends investigator meetings. - Prepares and maintains Study Reference Manual and site reference tools. Drafts and prepares documents for mass dissemination. - Arranges for receipt of administrative and regulatory documents. - Coordinates the packaging, shipping, and tracking of study supplies and materials.- Transcribes accurate meeting minutes and action items to meet the specifications of the project team and Sponsor.Reporting:-Assists project team with compliance or maintenance of regulatory standards, Standard Operating Procedures (SOPs), and Work Instructions (WI). -Maintains current regulatory documentation according to Essential Regulatory Document Guidelines and TMF Plan. Reviews and submits Essential Regulatory Documents for second review. -Prepares and disseminates Investigator regulatory binder.Communication:- Maintains timely and effective communication among team members and site staff. -Keeps Project Leadership and Clinical Research Associates (CRAs) fully appraised of sites and study status. -Contact site staff as needed for critical information. Show less

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  Syneos health (previously inc research/inventiv health)

  Oct 2015 - Jun 2018

  Project specialist ii

  Project Administration:- Utilizes designated clinical trial management system to track and process clinical trial information in order to provide analysis of information to PM.- Processes and tracks vendor invoices, site invoices, and investigator grants payments on assigned projects.- Supports assigned PM with initiating requests to Finance Department to generate customer invoices for project labor and expenses.- Oversees regulatory documentation according to Essential Regulatory Document Guidelines and Trial Master File (TMF) Plan. Conducts secondary review of Essential Regulatory Documents. Serves as project representative for internal and external TMF audits.- Assists the PM with projection and validation of financial backlog and project realization on assigned projects. Includes review of regular financial reports and analysis of upcoming project events to verify financial forecasts.Reporting:- Records the status of Key Performance Indicators (KPIs) in assigned systems, with input andoversight from the assigned PM.Communication:- Keeps Project Leadership and Clinical Research Associates (CRAs) fully appraised of sites and study status.- Schedules and attends internal and external team meetings. May lead internal team meetings and portions of external team meetings as directed by assigned PM.- Prepares and distributes all meetings minutes for both internal and external meetings. Follows-up with team members on action items from meetings.- Prepares for and attends Investigator Meetings, Kick-Off Meetings, Quick Start Camps, and Quality Finish Camps.Training:- Trains new employees assigned to project.Project Leadership:- Serves as primary customer contact when PM is out of the office. Seeks input from Project Director for customer support Show less

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  The wisteria collective

  Feb 2016 - Jul 2016

  Intern wedding coordinator

  Casual wedding co-coordinator

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  Psi cro ag

  Jun 2018 - now

  1. Site Management- Exchanges data, documents and other project relevant information between investigative sites and project team- Assists with clinical supplies (including medication) order, receipt, inventory storage, distribution, return/recall and reconciliation - Supports LEC/IRB submissions and notifications - Coordinates financial and contractual tasks (budget and contract negotiation with sites)- Under supervision, assists with preparation and follow-up of site and systems audits and inspections2. Other Communication- Exchanges data, documents, and other information with the project team and vendors- Maintains study-specific and corporate tracking systems3. Training- Involved in on-the-job coaching of Clinical Trial Administrators4. Document Management- Maintains Project Master File (PMF)- Performs PMF review and oversight at country and site level- Under supervision, assists in preparation and follow-up of PMF audits- Prepares, distributes, and updates Onsite Study Files (OSF) and OSF checklists- Provides assistance with translations5. Safety Management- Assists with safety information flow between investigative sites and the project team6. Corporate/Departmental Assignments- Assists in coordinating feasibility research and outreach. Show less

  • Clinical Research Associate II

    Apr 2021 - now

  • Clinical Research Associate I

    Feb 2019 - Apr 2021

  • Senior Clinical Trial Administrator

    Jun 2018 - Jan 2019