Experience

• 

  Dunelm

  Sept 2013 - Sept 2015

  Sales assistant
• 

  Wolverhampton grand theatre

  Sept 2015 - Mar 2021

  Updated Job title, but the same responsibilities of my previous position of Sales and Marketing Assistant and Stage Door Receptionist in one position. I am responsible for the opening up of the building in a morning and the lock down of an evening. In addition to this I carry out general receptionist duties as well as monitoring the Fire Panel and CCTV/Security Mechanisms. In addition to the duties I carry out as a Sales and Marketing Assistant I am also responsible for the supervision of all staff members on shift. I deal with any complaints and queries that a patron may have and make an executive decision as to the outcome. I am in charge of the daily banking for the department and must ensure the safe storage and transportation of monies throughout my time on shift and cash up at the end of the day. Servicing the Front of House bars and Ushering the performances keeping our patrons and the performers safe and comfortable. To work with the Marketing, Sales and Front of House Departments to co-ordinate various elements of event planning in order to showcase the benefits and features of the venue and investigate additional revenue streams. To assist customers with queries regarding ticket purchases, add-ons, seating and general theatre inquiries. Theatre ticket and event sales for the main auditorium and small theatrical spaces.

  • Customer Service Assistant

    Jun 2019 - Mar 2021

  • Stage Door Receptionist

    Oct 2017 - Jun 2019

  • Senior Sales and Marketing Assistant

    Feb 2016 - Jun 2019

  • Performance Staff

    Feb 2016 - Jun 2019

  • Events and Marketing Apprentice

    Jul 2016 - Jul 2017

  • Sales and Marketing Assistant

    Sept 2015 - Feb 2016
• 

  Go ape

  May 2018 - Oct 2018

  Activity instructor

  Immersed in nature and creating memories for all of our visitors, Go Ape is a unique adventure experience for all the family. In my role I set out the health and safety boundaries for the customers and offer any assistance that i can to make the patrons experience memorable and exciting.

• 

  Walt disney world

  Jun 2019 - Aug 2019

  Attractions hostess- fantasyland west

  Using the fours keys of service to create magical moments for our guests in the Magic Kingdom. Working with my fellow cast members to ensure the safe and joyful running of The Many Adventures of Winnie the Pooh and the Mad Tea Party.

• 

  The royal household

  Sept 2019 - Sept 2020

  Footman

  Hospitality Student Placement

• 

  Dunelm

  Sept 2020 - May 2021

  Sales assistant
• 

  Hogarths hotels

  Apr 2021 - May 2021

  Conference & banqueting manager
• 

  The royal household

  Aug 2021 - Oct 2021

  Footman

  Same as previous time in this position.

• 

  Wolverhampton grand theatre

  Nov 2021 - Mar 2023

  Front of house manager

  - Be responsible for the safe and timely running of all Front of House operations to ensure customer satisfaction and successful performances.- To look after the day to day administration of the department, re. staff schedules, ordering, visual merchandising, liaising with the visiting company.

• 

  Wolverhampton grand theatre

  May 2023 - now

  • Deputy Head of Customer Services

    Sept 2024 - now

  • Customer Services Assistant

    Jun 2023 - Sept 2024

  • Casual Front of House Manager

    May 2023 - Sept 2024
• 

  Birmingham hippodrome

  Jun 2023 - Oct 2024

  Flexible visitor services supervisor