Experience

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  Wipro technologies

  Aug 2008 - Mar 2009

  Project engineer

  -Web Application Development and Support -Domain: Insurance-Technology Skills: Magic Tool, Oracle 9i, PL/SQL-Client: French Financial Product Company

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  Wipro technologies

  Jul 2009 - Apr 2011

  Sr software engineer/business analyst

  -Experience in Requirement Analysis phase for Retail Banking & Trading website's feature enhancements including requirement elicitation, preparation of Functional and Technical Specification documents and Unit Test Cases.-Experience in Agile SCRUM methodology.-Experience in Sprint Planning, Release Planning and Product Backlog Sustenance.-Knowledge in Capital markets and trading instruments like stocks,bonds, derivatives,options and futures.-Well versed in preparation of UML Diagrams such as use cases, sequence diagrams and activity diagrams.-Experience in Web Application Development and Support.-Domain: Securities & Capital Markets-Technology Skills: NET, C#, JavaScript, SQL Server, Oracle 9i, PL/SQL, Microsoft Team Foundation Server, MVC Framework, MS Visio, UML-Client: Banking & Brokerage firm in the US Show less

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  Wipro technologies

  Jan 2013 - Oct 2013

  Business analyst

  -Supporting the on field sales force with marketing collaterals,case studies, sales pitches and marketing material.-Providing inputs to the Service Line solutions team in identifying new business areas through market research, gap analysis, White Paper and Point Of View document creation.-Involved in taking up pratice initiatives like sales events,prepration of newsletter and interacting with project teams.-Promoting the initiatives of the pratice within Wipro.-Performing research on the top accounts and providing intelligence for the sales team.-Domain: Marketing -Worked for : Technology Service Line in Wipro Show less

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  Akamai technologies

  Oct 2013 - Mar 2018

  Senior business analyst/project manager

  •Experience in Sales Cloud, Service Cloud and Mulesoft through projects in E-Commerce B2B and multiple Lead to Cash projects consisting of cross-functional teams and multiple CRM systems.•Worked as Salesforce Consultant to business stakeholders in Sales and Marketing teams. •Worked as Functional SPOC to business for various business processes in Lead to Cash program such as- Opportunity, Lead and Order Management.• Perform core Business Analysis functions such as – Requirements Elicitation, documenting and prioritizing business requirements, building use cases, systems requirements, and creating Requirements Traceability Matrix.•As a PM, managed stakeholders across various business groups such as – Sales, Marketing, Order Management, Product Management, Finance and Legal. Acted as a liaison between CIO division and these business groups within Akamai. •Directed scope management and requirements analysis for projects spanning multiple divisions in the organization.• Performed activities such as-Develop Project Management plan, develop project schedule & manage risks, monitor and control change management, report project status to business stakeholders, schedule and run various meetings such as: requirements workshops, design calls and Project Status meetings.•Performed the role of Scrum Master-Responsible for planning Releases and Sprints, running daily Scrum, and managing Sprints and Backlog using Jira tool. Accountable for enabling effective communication amongst business, development team and QA team. Perform Sprint demos at end of the Sprint and manage Change Requests.•Perform playback testing for development items. Provide input in reviewing QA test cases and creating UAT test cases.•Conduct UAT and user training sessions and create user guides for new applications. •Acted as 3rd Level Support for Enterprise Operations in processing Help Desk tickets. Show less

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  Idea science

  Mar 2018 - Mar 2019

  Senior consultant

  •Salesforce Functional and Technical consultant primarily working on Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud.•Experience in Partner Community Portals, Lead Nurture journeys in Marketing Cloud, Lead & Opportunity Management and Case Management.•Responsibilities include – partnering with customers from project kick off to go-live, provide inputs on chartering project plan and finalizing scope, requirements analysis, preparation of requirement and scope documents, testing and UAT support.•As a Salesforce Consultant- provide insights on Salesforce platform and its capabilities, collaborating with development team in devising solutions and enabling customers to understand and employ CRM platform effectively. Show less

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  Rxp group

  Apr 2019 - Mar 2021

  Senior salesforce consultant

  •Salesforce Functional Consultant for an NSW Government Regulator.•Responsibilities include - leading and conducting workshops, facilitating and directing business discussions to formulate to-be processes and requirements, building business and system requirements.•Leading face to face discussions with policy and legislative officers, subject matter experts and project management office.•Provide high level solution design using Community Cloud as a solution for business requirements.•Define integration requirements related to existing legacy federal and state government systems.•Create user stories and Business Requirement Document (BRD)for sign-off. Including process flows and flow charts.•Work closely with other technical architects and developers in building low level design.•Plan Sprints for development delivery.•Configure out of the box Salesforce features during Sprint delivery. Show less

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  Nsw department of communities and justice

  Mar 2021 - now

  Project manager