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Elrico Mhalo

Elrico mhalo

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location of Elrico MhaloPretoria, Gauteng, South Africa
Phone number of Elrico Mhalo+91 xxxx xxxxx
Followers of Elrico Mhalo650 followers

  • Timeline

    Apr 2018 - Apr 2019

    Junior Desktop Technician

    Alteram Solutions
    May 2019 - Aug 2020

    Desktop Support Engineer

    City of Tshwane Metropolitan Municipality
    Sept 2020 - Jul 2021

    IT Systems Administrator

    NovaCloud Pty Ltd
    Aug 2021 - Aug 2024

    Tier 2 Technical Consultant

    Netsurit
    South Africa
    Current Company
    Sept 2024 - now

    Associate Technical Support Engineer

    Mimecast

  • About me

    Associate Engineer @Mimecast

  • Education

    • Ladybrand high school

      2010 - 2014

    • Tshwane university of technology

      2015 - 2017
      National diploma information technology : technical application

  • Experience

    • Alteram solutions

      Apr 2018 - Apr 2019
      Junior desktop technician

      Duties & Responsibilities: o Installing and Maintaining Live Environment Units (LEU) at the Driving Licence Card Account on behalf of Alteram Solutions. o Checking LEU hardware (mouse, camera, router, fingerprint scanner, eye-test unit etc.) to ensure functionality. o Installation and commissioning workstation. o Connect workstations to the Local Area Network. o Testing workstation configuration. o Provide training to the end user. o Periodically conduct and Update/patches to the workstation o Resolve all logged issues on site. o Conduct software/hardware/network configuration and troubleshooting. o Collaborate with 3rd level support to prevent system downtime and to resolve problem. o Maintain and improve Customer Service interactions. o Perform quality work on all service requests/incidents. Show less

    • City of tshwane metropolitan municipality

      May 2019 - Aug 2020
      Desktop support engineer

    • Novacloud pty ltd

      Sept 2020 - Jul 2021
      It systems administrator

    • Netsurit

      Aug 2021 - Aug 2024

      • Tier 2 Technical Consultant

        Dec 2023 - Aug 2024

      • Remote Support Engineer at Netsurit (US)

        Aug 2021 - Nov 2023

    • Mimecast

      Sept 2024 - now
      Associate technical support engineer

  • Licenses & Certifications

  • Volunteer Experience

    • Mobile Developer

      Issued by Informatics Community Engagement Project on Jan 2018
      Informatics Community Engagement ProjectAssociated with Elrico Mhalo