Experience

• 

  Shell

  Oct 2007 - Jan 2009

  Change manager global csc

  Managing the change process in the global customer service centre in Cape Town and prepare them for the global ERP GSAP project roll out.Responsible for aligning the processes with the new IT applications and capabilities. Generating communication strategy and plans to support the above objectives.

• 

  Shell

  Oct 2010 - now

  As a Portfolio Manager I’m responsible for the value delivery within the global Mobility Retailing and Operations IT portfolio.Collaborating with global business stakeholders across 40+ markets (countries) to ensure that technology development is correctly structured to enable the target business vision, roadmap, and fulfils agreed KPIs irrespective of technology and associated lifecycles.I have the full oversight to cost, value and orchestrates associated activity for end of live for the applications within the portfolio. Responsible managing risk and compliance to Enterprise IT standards across their scope, raising and managing escalations across the broader IT organization, where required, driving these to resolution. Ensuring that new and existing demand is correctly managed and corresponding capability requests raised and fulfilled in a timely manner, working across the Business Facing Natural Team to guarantee fulfilment. My key responsibilities are:• Delivery Management & Assurance. This includes projects and programs within the portfolio (managing > $10 Million/year).• Enterprise Compliance, deliver and maintain safe, secure, and reliable solutions. • Value Generation & Protection, drive value from existing applications, projects, and programs.• Stakeholder Management, Managing a wide scope of stakeholders in different countries around the globe. • Business Intelligence, translating the Mobility business processes and requirements into value adding IT solutions• Innovation, be on top of new technologies and drive innovation initiatives within the portfolio. Show less Accountable for project delivery in the portfolio's convenience retail & lubricants, fuels marketing & pricing and Site Operational Excellence. Main responsibility plan, control and execute a project or set of related projects to meet identified business needs and deliver business value, through acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales and quality. Lead medium to large projects of moderate complexity and risk and has the following accountabilities:• Plan, execute, monitor, control, and close all aspects of the project lifecycle. • Mobilize and lead a team with the necessary skills, composed of a mixture of staff and suppliers across organisational boundaries.• Rigorously manage scope through a structured change management process to ensure commitments are achieved within agreed time, cost, and quality parameters with focus on delivering the business benefits.• Create and validate financial forecasts and provide ongoing reconciliation of resources and expenditures.• Ensure appropriate stakeholder change and communication plans and engagements are developed and executed.• Proactively analyze variances against plan to assess trends threatening agreed scope, time, cost, and quality commitments. Identify signs that a project may be at risk and escalate quickly and appropriately. • Apply Shell project management and IT control/assurance methodologies like Agile, standards and processes including architecture, information risk management, and transition to support. Show less ResponsibilitiesLeading the global deliveries on EDI integrations with our partners.Responsible for OCR (Optical Character Recognition) deployments within Global commercial, enabling efficiencies in the order to delivery processes.Responsible for the VMI solution delivery within Global commercial, developing new offer and process efficiencies.Managing the CCD Integrated Project Plan and budget planning on initiatives for the Customer Centricity and Digital team activities.SPS SAP Upgrade, responsible for the CRM component from a business perspective. Manage resourcing, planning and execution. Created the global customer operation CRM replacement strategy and supported the business case creation. Change manager for the Site System Future program, responsible to drive product change process. Release manager for the Site System Future program, set prioritizations in the scheduled and manage the delivery of the planned releases.Global commercial award winner in 2018 for the OCR project in turkey.Driving innovation initiatives in customer operations and facilitate more efficiency in the customer operation processes.Certified LEAN practitioner. Show less Working closely with businesses, identify functional opportunities to improve the eTools, raise and manage Change Requests and remove barriers to success delivery.Working with other Change and Engage teams to design and implement process and system improvements to eTools to support all Classes of Business, including LSC, Retail and PGS.Defining and delivering a clear set of metrics for eTools to provide end to end visibility and perspective of these tools performance and realization of benefits. Show less Main activities and responsibilities.Managing/leading the global virtual eRouter NC team (6 people) activities delivering the customer interface deliveries in around 16 different countries. (total budget 3,5 M) Delivering complex eRouter solutions (Band 5) and land new interfaces for the first time in 2 countries.Next Gen Sys Sys project where I provide the Business Analyses support in the RFP process and Pilot project Project manager for the divestment project on the EDI interfaces in Australia.PM activities (Project lead/BA)on the AGCO Brasil interface deployment, big project in delivering a new E2E solution on a non GSAP ERP environment). Expert in the eRouter project processes and impact on the business.First point of contact for business in their eRouter questions/challenges.Business analyses and end delivery on new EDI trading partner connections.Multiple projects covering different time zones.Support OTC CC on enhancements/Change requests.Implementation on the new service delivery model with a EDI MSP. Developing the service set up (Project delivery, change management , KPI, SLA) Show less

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