Vera Rosela De Guzman

Experience

• 

  Hong Kong and Shanghai Banking Corporation

  Jun 2007 - Jul 2016

  ● Conducted periodic reviews of all desk instruction manuals of all units in the department and ensures that all processes are updated and compliant.● Handled monthly and quarterly audit checks across all units under the Collections and Recoveries Department.● Coordinated with Security and Fraud team regarding Group Security policies and requirements.● Organized monthly balancing of Collections General Ledger accounts and established proper monitoring to ensure that all floating items were investigated and rectified immediately Show less

  • Assistant Manager RBWM Risk Reporting

    Oct 2014 - Jul 2016

  • Collections Analytics and Strategy Specialist

    Jan 2012 - Oct 2014

  • Collections Compliance Associate

    Oct 2010 - Dec 2011

  • Collections Administrative Associate

    Jun 2007 - Oct 2010