Experience

• 

  Asas innovasi (m) sdn bhd

  May 2014 - Feb 2015

  Accounts executive

  💠 Processed payments using CIMB Bizchannel system.💠 Prepared accounting documents and handled full sets of accounts.💠 Managed payments, receivables, and credit control.💠 Updated daily accounting entries and transactions.💠 Prepared bank reconciliations.💠 Calculated salaries, EPF, SOCSO, and PCB payments.

• 

  Pancuran holidays sdn bhd

  Mar 2015 - Apr 2016

  Accounts executive

  💠 Processed payments using RHB Reflex system.💠 Prepared various accounting documents.💠 Handled full sets of accounts, payments, and receivables.💠 Managed credit control and payment collections.💠 Updated daily accounting entries and transactions.💠 Prepared bank reconciliations.💠 Calculated salaries, claims, EPF, and SOCSO payments.💠 Submissions for GST.

• 

  Mc client management services

  Apr 2016 - Dec 2017

  Account executive

  💠 Prepared EA & E Form for submission to the Inland Revenue Board (IRB).💠 Computed individual and business tax returns for timely submission to the IRB.💠 Evaluated tax deduction options for clients.💠 Discussed tax options and fee structures with clients.💠 Arranged tax payments to the IRB.💠 Prepared full sets of accounts and ensured proper documentation.💠 Handled GST submissions for clients.💠 Liaised with tax officers and addressed client queries on tax matters.💠 Completed monthly, quarterly, and annual bank reconciliations.💠 Reviewed transactions and records for accuracy and effectiveness. Show less

• 

  Influasia

  Jan 2018 - Jun 2019

  Accounts and hr executive

  Finance Responsibilities:💠 Prepared a full set of accounting by compiling and analyzing account information.💠 Managed day-to-day documentation of financial transactions, payment processing, and banking.💠 Summarized current financial status monthly.💠 Reconciled financial discrepancies and collected information for reporting.💠 Processed service tax and GST submissions.💠 Assisted in benefit administration and claims resolution.HR Responsibilities:💠 Developed HR documents, handbooks, workflows, and processes.💠 Ensured compliance with employment and benefit laws.💠 Processed accurate payroll earnings, deductions, and garnishments.💠 Handled daily attendance sheets, leave tracking, and probation reviews.💠 Conducted exit interviews, ordered office supplies, and managed onboarding.💠 Organized various office activities and events. Show less

• 

  Foodpanda

  Feb 2020 - Apr 2025

  Market Entity - SG, MY💠Lead and manage a team of O2C service delivery professionals responsible for platform operations. 💠Provide mentorship, guidance, and coaching to ensure team members are equipped with the skills and resources needed to ensure the seamless functioning of the business.💠 Oversee all aspects of O2C service delivery related to platform operations, including order processing, billing, invoicing, collections, and payment.💠Develop and implement strategies to optimize platform performance and drive continuous improvement.💠Identify opportunities to streamline and automate O2C processes within the platform environment.💠Work closely with cross-functional teams to design and implement scalable solutions that enhance efficiency, accuracy, and partner satisfaction.💠Proactively identify and mitigate risks associated with platform operations, ensuring compliance with relevant regulations and internal controls.💠Foster a culture of collaboration and open communication within the O2C service delivery team and across the organization.💠Demonstrated ability to dissect complex issues within the O2C service delivery platform, identifying root causes and developing effective solutions. Show less Market Entity - SG, HK, TH💠 Supervise and manage a team of 4 individuals to ensure the accuracy and efficiency of daily operations.💠 Coordinate and implement projects, actively participating in User Acceptance Testing (UAT).💠 Plan and schedule billing and payment activities for the team.💠 Execute daily payment runs and conduct bank reconciliations.💠 Generate month-end closing reports for corporate billing.💠 Collaborate with various stakeholders to address issues or concerns from vendors.💠 Utilize Excel Macro for the monthly generation of corporate invoices. Show less Market Entity - SG💠 Generated invoices for over 9,000 restaurants daily using SAP.💠 Prepared additional adjustments weekly for vendors.💠 Reviewed invoices and conducted checks on sales data (SAP & Salesforce) to ensure accuracy.💠 Produced the Invoice Listing (IL) / consolidated summary for vendors on a monthly basis.💠 Created debit and credit invoices to rectify any errors.💠 Liaised with the finance team in Singapore and the SAP team in Berlin on invoice issues.💠 Supported other finance and invoicing tasks as needed.💠 Approved vendors' bank details in Salesforce on a daily basis.💠 Followed up on rejected payments and requested correct bank details from vendors.💠 Assisted Partner Care, Account Manager, and Business Development Manager.💠 Ensured prompt and reliable responses to restaurant partners' financial inquiries. Show less

  • Manager, O2C Service Delivery - Platform

    Jan 2024 - Apr 2025

  • Specialist, O2C Service Delivery - Platform

    Jul 2022 - Dec 2023

  • Finance Executive

    Feb 2020 - Jun 2022