Experience

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  Steria

  Oct 2005 - Jan 2009

  Sr. process associate

  Operation - Small business information collection for Experian Credit Reference Group• Process trainer• Voice quality lead• Business Continuity Champion - Operations• Operation compliance Champion - InfoSec, Risk & Audit (internal & external)

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  Barclays shared services

  Jan 2009 - Mar 2014

  Assistant manager - business continuity management

  - Providing Business Continuity Solutions for Barclays Shared Services delivery centers across India. This includes (but not limited to) – overall Business Continuity project Management, Business impact Analysis, Developing plans, Recovery Strategies, testing/ Exercising and Plan Maintenance, Crisis Management framework, Training and Awareness, Transitions, Documentation and Policies & Procedures on Business Continuity.- Work with business units to understand their current environment and to advice them with alternate techniques that can be implemented to accomplish their recovery plans. Understand business functions across all lines of business to maintain flexible recovery strategies that respond to changes in technology and business structure.- To plan and conduct various BC exercises such as call cascade, work transfer tests, invocation methodology tests, crisis simulation exercises, table top exercises, etc.- Crisis Management – Perform crisis/ risk monitoring activities on a regular basis, send updates to the India BCM head and/ or Crisis Leadership team about any identified possible risk event(s). Initiate crisis handling process by engaging CM meeting with CLT/ respective stakeholders, and coordinate all efforts for crisis mitigation. Providing crisis handling refreshers to the crisis response teams- Conduct training and awareness sessions for all staff. Ensure all SPOCs awareness of their roles and responsibilities and help the BCM team create BCM awareness amongst their respective operations/ support team(s) through various awareness programs- Ensure all BC documentation is up to date with the latest information in terms of BC plans of all business units, reports of all various tests, all crisis management documents, maintaining and updating the BCM test calendar, all audit and conformance testing reports, all onshore reporting and BCM updates. Show less

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  Metlife

  Mar 2014 - now

  Sr. manager