
Timeline
About me
Account Manager at Fairmont Rio De Janeiro Copacabana
Education

Vatel switzerland
2014 - 2017Bachelor's degree in international hotel management hospitality administration/management
Pontifícia universidade católica de são paulo
2012 - 2013Bachelor of business administration (b.b.a.)Activities and Societies: ENAPEGS - National Convention of Research and Social Studies.
Experience

Kinetic concepts
Jan 2013 - Dec 2013Business intern
Freshii
Apr 2014 - Jun 2014Costumer service
Pullman hotels & resorts
Mar 2015 - Jun 2015Internship
Hotel d'allèves
Mar 2016 - Aug 2016Internship
Swire hotels
Apr 2017 - Apr 2018Front desk receptionist at east miami
Club med
May 2018 - Feb 2020Guest relations
Muuv electric motors
Jun 2020 - Oct 2022Marketing associate
Pullman são paulo vila olímpia
Oct 2022 - Mar 2024Account managerParticipated in the Sub-Managers Committee for Pullman & Grand Mercure Vila Olímpia, focusing on professional development through team improvement projects.- Developing and maintaining strong relationships with clients, including corporate accounts, travel agencies, and event organizers.- Managing client contracts, pricing negotiations, and ensuring contract compliance.- Creating partnerships, collaborations, and hosting events tailored to client needs, enhancing brand visibility and client loyalty.- Identifying growth opportunities and upselling hotel services.-Collaborating with internal departments to ensure seamless service delivery and a premium guest experience.-Monitoring client feedback, addressing concerns, and implementing improvements to enhance satisfaction.-Achieving sales targets and contributing to the hotel's overall revenue goals.- Site inspections.- Strategic market analysis Show less

Fairmont rio de janeiro copacabana
Apr 2024 - nowAccount manager- Developing and maintaining strong relationships with clients, including corporate accounts, travel agencies, and event organizers.- Managing client contracts, pricing negotiations, and ensuring contract compliance.- Creating partnerships, collaborations, and hosting events tailored to client needs, enhancing brand visibility and client loyalty.- Identifying growth opportunities and upselling hotel services.-Collaborating with internal departments to ensure seamless service delivery and a premium guest experience.-Monitoring client feedback, addressing concerns, and implementing improvements to enhance satisfaction.-Achieving sales targets and contributing to the hotel's overall revenue goals.- Site inspections.- Strategic market analysis Show less
Licenses & Certifications
- View certificate

Certificate for managing happiness - harvard university edx
EdxJan 2024 
Nova era de relações públicas & marketing digital
Centro universitário belas artes de são pauloOct 2024- View certificate

Gestão de marcas de luxo e consumo aspiracional
Espm escola superior de propaganda e marketingMar 2023
Languages
- poPortuguese
- spSpanish
- enEnglish
- frFrench
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