Experience

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  Sudan telecom public corporation

  Feb 1987 - Feb 1994

  Telecom engineer

  Main responsibilities:• O&M of wire-line switching systems (X-Bar, SxS, and NEAX61)• O&M of Transmission systems (Telettra PCM)• Review the technical specifications for NEAX61 digital switching system deployment in STPC network• Neax61 switching system installation and integration

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  Sudatel telecom group, ltd

  Feb 1994 - Aug 1997

  2nd line switching engineer

  Main responsibilities:• Support 1st level engineers on O&M and project delivery• Handle wire-line switching systems ranging from local switches to international gateway • Support planning department for traffic measurement and network optimization • Support Tariff and Accounting department• Knowledge transfer to junior colleagues

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  Alcatel

  Aug 1997 - Sept 2001

  Switching integration engineer

  Main responsibilities:• Handle system integration projects in the mobile unit GSM & CDMA for Alcatel SEL Customers• Software Verification & Regression testing• Simulation testing and real equipment testing• Worked on projects for Deutsche Telecom and other Markets e.g. Russia (KBI), China, Indonesia, Jersey, Sudan, and Singapore• Alcatel switching solution is based on System12

• 

  Ericsson

  Jul 2003 - Jun 2015

  The role includes engagement with the customers from pre-sales stage throughout project delivery to collect customer requirements, architect solutions and support delivery teams during the project execution. This covers MSS, UDM and IMS domainsMain responsibilities:• Support the Sales unit from technical perspectives and develop competitive solutions to address customer needs• Assist with the development of quotations, responses to RFI/RFP/RFQ and product line related packages, and ordering• Interact with the customers in sales engagements to get solution requirements, discuss and promote Ericsson solutions, provide customer seminars, product presentations, and advise the customer on relevant product training programs• Handle MSS, IMS & UDM sales support• Provide input to the Sales/Business development plan of the account• Interact with commercial managers for solution pricing• Interact with customers and the Design unit for the development of market customizations• Support the delivery unit for contract execution• Document the customer solutions and participate in change management• Contribute to internal knowledge sharing programs• Customer Engagements and solutions offers that I worked on: - UDC, VoIP/IMS, IMS WiFi Calling, IMS Roaming Client, WiFi offloading, LTE expansion - VoLTE, AoIP, DSC for LTE roaming, N-SBG for interconnect traffic, IP-STP, UPG - MSS core network expansion, MSS & IMS S/W upgrade, Core network features and customizations• Tools, Processes and Ways of working: - Sales process, Core3, PROPS-C, Exemptions - ECP/Verdi, Candi, Focal Point, Mini-Risk, ELIS, CORA Show less Main responsibilities:• Leading Core CS & IMS (MSS, UDM, IMS) teams to fulfill Ericsson delivery services (Solution architecture, customer support, system integration) towards several operators in Customer Unit North East Africa• Staff the projects with competent resources to work on design, integration, handover, and optimization • Conduct periodic performance management/appraisal for subordinates, analyze performance issues and develop improvement action plans• Assign resources to pre-sales and interface with Engagement Practice• Interact with region managers & GSC SPOCs to secure the needed resources in case not found locally• Interact with Domain manager and peer line managers to drive the domain targets & programs, facilitate internal resource mobility, and acquire needed talents from the competence Hubs• Interact with a preferred supplier list of agencies to recruit competent consultants• Plan and execute employee training & development programs including training need analysis, budgeting, coordination, interfacing with internal & external trainers, KPI tracking and update, and certifications’ assessments• Develop and implement succession plans, mentoring and exchange programs• Handle budgeting, forecasting, cost control, and resource utilization• Liaise with HR to execute various HR programs, policies & procedures including recruitment, talent retention and reward, salary reviews, induction programs, and exit process• Contribute to business development through lead generation and identification of new business opportunities• Drive knowledge sharing • Handle the team’s IPM talk, coaching, and career development planning • Facilitate/support change management and organizational development programs e.g. Service Delivery Maturity Model (SDMM) • Facilitate/support dialog surveys (including metrics for leadership, employee motivation and engagement, workplace satisfaction ,etc.), analyze results and develop improvement action plan Show less Main responsibilities and accountabilities:• Manager service delivery in a competence based organization reporting to Market Unit (North Africa) Service Delivery Director• The unit was comprised of all Core Network competencies including Circuit switching, PCN, PBN, and Project Delivery Management• The services provided include, integration, data migration, customer support, pre-sales support and project management services towards customers in Sudan• Unit Planning & budgeting, financial KPI’s, hiring, IPM talks, and competence development• Organization readiness for service delivery maturity assessment• Balanced Score Card targets and support of senior management Show less Main responsibilities handled:• Customer requests for services through CSRs, onsite assistance, consultation, etc• Troubleshooting faults on live customer network• Network Emergency escalations and disturbance analysis and reporting• Software upgrades and updates on customer nodes• DB migration projects (HLR/AUC/FNR)• Numbering plan change project• MSS integration project• Mentoring and competence transfer to new colleagues• Technical support to pre-sales team• CSR Assignments, On call list preparation, customer meetings and follow up• NetQB statistics reporting• PRIMUS Solution Coach Show less

  • PreSales Solution Manager/Architect

    Oct 2013 - Jun 2015

  • Project Manager

    Apr 2013 - Oct 2013

  • Service Delivery Line Manager, Core CS & IMS Networks

    Jul 2010 - Mar 2013

  • Core Network Line Manager

    Jan 2008 - Jul 2010

  • Ericsson Local Support (ELS) Manager

    Feb 2007 - Dec 2007

  • Customer Support Engineer, Senior Customer Support Engineer, CS Team Leader

    Jul 2003 - Jan 2007
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  Personal projects

  Dec 2022 - now

  Data analyst

  Work on personal data analytics projects where I execute data cleaning, data preparation, data analysis, data visualization to discover insights and share recommendations.