Experience

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  Springbord

  Apr 2016 - May 2017

  Sports data analyst

  Pitched and developed new columns, consistently increasing readership with proven sports and reporting expertise.Managed online sports columns, blogs and video pieces.Helped social media team improve promotions and engagement by providing top-notch sports content targeted on specific audiences.Revitalized community sports coverage by increasing assignments and revamping quality standards.

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  Karvy digikonnect

  Feb 2019 - Jun 2020

  Senior customer support associate

  Address customer service inquiries in a timely and accurate fashionGive accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaintsHandled customer complaints regarding billing, payments, etcTake calls and listens to customers concerns regarding their issuesResponded to customer inquiries and queries to provide thorough and speedy resolutions.Answered multi-line phones and used active listening skills to assess client's issues and challenges.Conducted surveys to determine customer opinion of products and services.Followed-through on all critical inter-departmental escalations to increase customer retention rates. عرض أقل

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  Grassroots solutions & services pvt ltd

  Jul 2020 - May 2021

  Content specialist

  When creating content, content specialists conduct research to enhance their contentThis may also include identifying relevant topics, fact- checking, and analyzing sources to generate informationWrite and Edit ContentAfter researching, content specialists write contentThey maintain an appropriate tone in their writing, adhering to their employers style guideWhen editing, content specialists check for errors in grammar, punctuation, and styleCollaborated with illustrators and photographers to enhance content.Content specialists identify the aims of their company, seeking to create عرض أقل

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  Tech mahindra

  Jun 2021 - Nov 2021

  Customer service team lead

  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionProvide accurate, valid and complete information by using the right methods/toolsProvided excellent customer service by efficiently resolving issues and responding to inquiries.Follow communication procedures, guidelines and policiesKeep records of customer interactions, process customer accounts and file documentsCommunicated with customers to identify needs and expectations.Answered constant flow of customer calls with minimal wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. عرض أقل

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  Medline diagnostics pvt ltd

  Jan 2022 - Jan 2023

  Public relations manager

  As i public relations officer in health care is charged with being the publicvoice and face of the institution he represents. Typically, responsibilitiesinclude preparing and disseminating press releases and holding pressconferences, arranging interviews with hospital administrators and,occasionally, with health care providers. A public relations representativefields questions about new services, exciting developments and advancesin treatment options, expansion efforts, cutting-edge equipment,specialties and high-profile medical trials and undertakings عرض أقل

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  Revolute software est

  Nov 2023 - now

  Product sales executive