Experience

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  Alberto's fashions

  Jan 1995 - Jan 1997

  Store manager

  · Trained & motivated new hires· Provided effective decision making for improvement in sales/merchandise· Promoted customer service as Top Priority· Coordinated weekly staff meetings for growth

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  Jcpenney

  Jan 2000 - Jan 2005

  Custom decorating installer

  · Installed draperies & window treatments· Provided customer service through informative knowledge and suggestion· Maintained a high level of customer service

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  Radioshack

  Oct 2005 - Feb 2014

  Manager

  Responsible for 20 regional stores and 240+ employees within the district: ATS Tracking system, recruitment, interviewing, selection, onboarding, benefits, direct deposit, retirement, payroll, time & attendance reporting, employee relations, annual performance reviews, conduct trainings, disciplinary action, investigations, workers compensation, transfers, layoffs, recalls, bonuses, seniority, exit interviews, and terminations. Delegated work to employees & developed administrative staff by providing training, coaching, and educational opportunities based on shift requirements, individual strengths, and unique training. Exceeded team goals & resolved issues by partnering with staff to innovate & implement customer service initiatives. Responsible for monitoring supplier operations & delivery schedules as well as processing shipments, quality inspections, inventory tracking & management, cycle counts, audits and shrinkage control, and contract specifications. Enforced policy, standard, and security protocol adherence when monitoring loss prevention & securing store perimeters. Accomplishments· Promoted within one year of employment based on sales, merit, and work ethic· Managed a regional budget of $25,000 to develop & implement promotional strategies, employee incentives & reward programs · Reduced turnover to 11% by conducting employee development training programs, improve employee benefits communication, maintain tenured employees & promote qualified employees to managers· Built clientele supported by 90% of returned business & set the standard for impeccable customer service· Minimized financial discrepancies by accurately controlling monthly operations budget Show less

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  Ups

  Jul 2014 - Jul 2020

  Tactical supervisor

  Collaborate with internal department supervisors in warehouse setting of 4 docks & 20 trailers to maximize operational, production, and administrative efficiency as well as monitor performance & manage 1,000 union employees. Fulfill Human Resources & Supervisor duties: recruitment, interviewing, selection, onboarding, terminations, payroll, time & attendance reporting, employee relations, annual performance reviews, monthly OSHA Safety walks, conduct trainings, and corrective action. Demonstrate team building & conflict resolution skills to direct & motivate staff when establishing clear goals for collaboration & optimizing productivity. Responsible for managing HR systems & confidential employee records: benefits, direct deposit, retirement, disciplinary action, investigations, workers compensation, transfers, layoffs, recalls, bonuses, seniority, reward programs, exit interviews, and terminations. Exemplify customer service & responsible for logistics oversight, import & export operations, inspect incoming supplies, and verify material specifications & quality standards. Accomplishments· Promoted within five months of employment based on merit, work ethic, and experience· Communicate developments to mid & upper level management when researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines· Managed training program project & met with vendors to develop product training from product sources Show less

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  Chick-fil-a-franchise

  Jul 2020 - Jul 2021

  Training & development manager

  Select, train, develop, as well as supervise & manage department leadership provide structural & systematic elements to equip & empower team members & leaders to serve guests, as well as reach & exceed restaurant goals. Conduct new hire & quarterly performance reviews to order to provide continuous coaching & accountability for all employees’ primary duties in order to lead their departments to reach restaurant goals. Ensure all employees adhere to & upholds Chick-fil-A policies, procedures, and operational excellence of cleanliness, customer service, speed of service, as well as food taste & quality. Collaborate with upper-level management to define, implement, and revise operational plans, policies, and procedures in order to reach & exceed restaurants profit goals focusing on food costs & restaurant resources. Lead innovation of lean systems & processes to increase operational efficiency & maximize productivity in all areas of the business to ensure daily operations run smoothly. Show less

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  Ignite

  Mar 2022 - now

  Facilities and operations manager