Experience

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  Dollar thrifty automotive group

  Jun 1998 - Jun 2006

  Senior rental sales agent

  Trained new hire and current rental agents on sales techniques, daily office operations, and customer satisfaction.Increased customer satisfaction and retention by instituting local customer appreciation days. Performed quarterly operational assessments and implemented process improvements. Analyzed daily business sales and expense reports for weekly business submission to corporate headquarters. Performed daily record maintenance for two independent locations.

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  Verizon wireless

  Jun 2006 - Nov 2016

  Operations manager/ customer experience/ training- retail

  Managed ongoing support for all facets of store operation, including audit compliance, office administration, cash management, employee training, merchandising and asset protection of $4M Smart Store inventory. Actively engaged in sales floor management and conflict resolution resulting in increased sales productivity and customer satisfaction/net promoter scores (NPS.)Evaluated sales interactions and wireless learning workshop effectiveness via observation, customer feedback, website surveys and follow-up calls in order to coach and train peers on improving the customer education, customer experience, operational performance and procedures.Organized and facilitated wireless workshops for customers by educating them on a variety of technology solutions, including smartphones, tablets and smart accessory functionality as a Subject Matter Expert (SME).Performed operative data analysis (weekly/monthly,) identified gaps and implemented solutions in partnership with district management to improve the operational performance of the location. Consistently decreased and maintained inventory loss to at/below 0.08% on a company standard of 0.12%. Show less

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  Nspire network

  Jan 2017 - Jan 2019

  Business owner/distributor

  Business owner/Distributor/Awareness Consultant for health awareness utilizing mission-driven campaigns and healthy solutions.

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  Empire-of-diamonds

  Oct 2017 - now

  Training and development specialist

  Training, Development and LeadershipCoordinated with department leaders to identify training needs and develop targeted solutions.Evaluated success of training programs and recommended improvements to upper management to enhance delivery of informationScheduled, coordinated and delivered online training sessions as subject matter expert (SME) for leadership development

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  Toprx

  Sept 2018 - Feb 2021

  Account manager

  Responsible for qualifying leads and soliciting orders over the telephone for generic pharmaceuticals and supplies to independent pharmacies and other approved health care facilities across the United States. Conducted out-bound call campaigns to generate new business, foster and grow current client portfolios and revive closed and inactive accounts to grow business revenue. Achieved/ exceeded daily and monthly budget quotas by up to 300% to goal. Account management included (but not limited to) keeping current and prospective customers abreast of current promotions, industry news, product recalls, drug shortages, soliciting additional business opportunities via price negotiation, sharing industry news and other methods of creating value in the eyes of the prospect as well as maintaining prospect and customer database in CRM software with pertinent information regarding needs of the client. Show less

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  6star

  Jan 2019 - Dec 2020

  Business partner / health awareness advocate / ambassador - justice for my jewel campaign

  Sales, Consumer and Wholesale product offerings

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  Freelance

  Jan 2020 - now

  Founder - lpc solutions llc

  Wholesale, bulk and white label opportunities for organic hand selected products in the health and wellness industry. Participate in vendor events to spotlight and educate on product benefits to customers.

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  Diet free life weight loss center

  Jan 2020 - Feb 2021

  Certified nutritionist and coach

  Used evidence-based and clinically proven methodology to help people lose weight, and improve overall metabolic health without avoiding carbs.

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  Healthy place botanicals

  Dec 2020 - now

  Operations executive

  Project Management, Administrative Support for Executive Body, Sales, Training, Fulfillment, Consumer Relations, Database and Website Management, Marketing Collaboration, Speaker/Host for Corporate Events/ Corporate Calls at Healthy Place Botanicals