Experience

• 

  Alpha bio cell

  Dec 2019 - Jun 2021

  Core committee member

  • Worked closely with the senior directors of board to manage projects and events.• Organized and participated in Hackathons hosted by the club.

• 

  Admark.

  Mar 2021 - Dec 2023

  • Co-founded and established AdMark, assembling a proficient board of 10 members and leading a team of 178 people, forming VIT’s largest student community with 650 core members.• Organized 14 events with an average participation of 256 attendees each, including webinars promoting entrepreneurship.• Spearheaded developmental training for over 150 students in marketing, entrepreneurship, and startup management.• Coordinated with external partners and sponsors such as Cisco and boAt to secure funding and resources for events and projects. Show less

  • Co-Founder

    Dec 2020 - Dec 2023

  • Vice Chairperson

    Mar 2021 - Apr 2023
• 

  Cochin shipyard limited

  May 2022 - Jun 2022

  Summer intern

  • Summer Trainee at Cochin Shipyard Limited, Kochi.• Worked and studied under Ship Building, Ship Repair and Ship Commercial Departments. • Gained practical knowledge and valuable hands on experience in the field of production, operations and management.

• 

  Radiant hunters

  Apr 2023 - Oct 2023

  Business operations

  • Segmented the e-sports audience into key demographic groups based on age, interests, and gaming preferences, achieving a 20% improvement in campaign targeting accuracy.• Proactively reached out to video game players on platforms like Instagram and YouTube, averaging 300 calls per month with a 17% conversion rate.• Engaged with companies such as Logitech and HyperX to secure sponsorship agreements. Generated revenue by partnering with the design team to create targeted advertisements for miscellaneous companies, which were displayed on our event streams (YouTube and Twitch). Show less

• 

  Tech mahindra

  Dec 2023 - now

  Customer excellence - thames water (uk)

  • Overseeing a team of 23 associates in the revenue department, driving key financial operations and performance outcomes.• Leveraging strong communication and decision making skills I resolve escalated billing and refund issues through manager-level callbacks, ensuring timely resolution and customer satisfaction.• Handling an average of 35 escalated calls daily; achieving 100% quality standards, 98.6% customer satisfaction and 0.02% repeat calls.• A subset of my responsibilities encompasses sale of water supply subscription, implementing direct debit plans, and adeptly assessing bills for various tariffs across diverse UK localities in connection with the OFWAT regulations. Show less